Jamie Schaner Email & Phone Number

Elkhart, Indiana, United States

-Conducted trend analysis and made proactive capacity planning- Collaborated with team to handle various supply intake requests- Worked effectively with all resources engaged in capacity planning across the organization andensured consistency across all direct operations groups- Continuous improvement centered on efficiencies- Prepared various reports for management as requested- Acted as a contact regarding scheduling/staffing contact center issues on special project teams, aswell as at various meetings, and provides recommendations.- Collaborated with senior leadership on corporate initiatives- Collaborated with Product and Operations to ensure vanity and specialty skilling supply meetsdemand- Supported an environment that encourages co-workers to exceed customers’ expectations

Mishawaka, Indiana

- Monitored call arrival patterns and compares them against previously determinedforecasts. Makes staffing and workflow decisions based upon net lines and staffing ability to meet business objectives.- Allocated staffing resources to handle demand across multiple contact centers- Maintained scheduling system with daily changes, last minute time off, offline activities, and training- Communicated with Scheduling Managers, Call Center Managers and Supervisors to manageunplanned and immediate events- Handled monthly reporting- Created a training plan and resources to ensure onboarding of new hires was more efficient

Mishawaka

Triaged inbound customer phone calls to identify their needs and route them to the correct area for assistance- Recipient of numerous awards for overtime and new hire reporting- Utilized active listening, empathy, and company guidelines to provide top-tier customer service tocallers during their claim initiation process. Recipient of numerous awards, including:o Topaz Bravo for working overtime to assist with business needso Bronze Bravo for managing and updating spreadsheet that indicated adjusting team resources for team use while also assisting with the new hires that needed help. o Bronze Bravo for working with a team to register over 3000 claims during a backlog

- Cash handling and management to ensure that company standards are met or exceeded- Engaged with members to provide quality customer serviceo Worked with customers on the floor and via phone daily, always ensuring good customer service. - Analyze member accounts and recommend value added services to increase sales and production

- Inventory management and supply control - Communicated with customers to analyze their need and make recommendations for products and services.- Provided leadership and feedback to store sales associates.- Managed cash drawer to ensure accuracy and efficiency at the point of sale. - social media management - job posting/hiring

Bachelor Of Business Administration (Bba), Business Administration And Management, General, 3.5- Cum Laude ( Honors)

Education record