Amtrak's Digital Technology organization is undergoing a multi-year journey to transition to Agile ways of working leveraging the AgilityHealth EBA maturity model to achieve Enterprise Business Agility. As the Director of Agile Transformation I am accountable for leading large-scale organizational change establishing Value Stream Thinking and Lean-Agile ways of working.I partner with business and technology stakeholders across the organization to bring to life iterative and efficient value delivery through the adoption of Scaled Agile Framework (SAFe).-FY24 Excel Together Peer Award winner-FY24 DT Employee Recognition & Rewards Committee Member-FY24 DT Amtrak Gives Back Campaign Team Captain -Notch8 Influencer Committee Member

Scaled Agile Practice Consultant (SPC) enabled to teach and certify SAFe Lean Portfolio Management, (LPM), Leading SAFe (SA), SAFe for Government, SAFe Product Owner/Product Manger (POPM), SAFe Release Train Engineer (RTE), SAFe for Architects, SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), SAFe DevOps (SDP), and SAFe for Teams (SP).

• Coached, trained, and mentored 5 Scaled Agile (SAFe) Teams on an Agile Release Train (ART) charged with modernizing tax collections on behalf of the U.S. Treasury and citizens of the United States.• Coached and guided Scrum and Kanban teams in SAFe PI Planning and Execution events (DSU, Iteration Planning, Backlog Refinement, Iteration Review, Iteration Retrospective, PO Sync, SoS, ART Sync, PI System Demo)• Authored and delivered engaging foundational, role-based, and advanced Agile training courses• Proactively improved Agile Playbook, recommended transformation strategy adjustments, and evolved training offerings• Identified Agile anti-patterns and brought focus to Agile values, principles, and success patterns leveraging the appropriate coaching stance based on the situation• Collaborated with Program and Executive Agile coaches, RTE, and key stakeholders as needed for impediments beyond the team's control • Member of Lean-Agile Center of Excellence (LACE) responsible for executing T2C Agile Transformation Strategy

• Presented and validated lean business cases to C–level executives, senior business stakeholders, and IT leadership to align IT product initiatives to strategic goals for school & rentals value streams, which is 70% of the business• Facilitated and participated in Scaled Agile/Scrum ceremonies (Feature/Story Planning, PI Planning, DSU, Demos/Reviews, Retrospectives)• Managed product backlog including epics, features, user stories, and acceptance test criteria and set priority for Agile team• Conducted market/user research and promoted customer user-centered design and customer centricity• Authored personas, journey maps, business case/KPIs, trade-off analysis, mock-ups, ROI, etc. that coalesced business strategy, customer experience, and technology solution deliveryThe Music & Arts division of Guitar Center, Inc. operates more than 220 stores and partners with over 250 affiliates specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. M&A is all about enabling musicians and non-musicians alike to experience the almost indescribable joy that comes from playing an instrument.

• Elicited requirements to rewrite front-end of health population management application from Adobe Flex to Angular leveraging techniques such as Gherkin story format, story and business process mapping, MoSCoW analysis, etc. • Maintained backlog that meets INVEST: Independent, Negotiable, Valuable, Estimable, Small, and Testable and DEEP: Detailed appropriately, Estimated, Emergent and Prioritized criteria in collaboration with Tech Lead• Facilitated user story refinement, estimation, and sprint planning sessions• Oversaw and maintained Scrum team’s Confluence space, delivery schedule, and Kanban board activity• Mentored/coached team on key Scrum ceremonies including daily scrum, sprint planning, sprint retrospective, and sprint review as well as the Scaled Agile Framework (SAFe)

• Partnered with business and technology partners to elicit, analyze, translate, and document functional and non-functional requirements as use cases, epics, and user stories with acceptance criteria• Prioritized needs within and across projects based on business impact• Supported creation of compelling business cases with accurate cost and effort estimations• Communicated solution tradeoffs to business partners to frame and influence project decisions• Engaged on and off-shore delivery teams to communicate solution vision and priorities• Promoted enterprise architectural consistency and usability standards• Proactively monitored industry, functional, and technology trends to guide business partners on emerging opportunities• Assessed the risks of solution options and developed POAM to mitigate them• Supported enterprise organizational CCB/CR processes with SOX compliance • Defined, set up, and executed test cases to validate that the solution met functional and non-functional requirements• Provided consultative support and advice on technology projects led by business partners• Championed Agile methods across the delivery team and organization

• Managed enterprise-level high visibility custom software development project (NAS) with $1.5M+ budgets using agile methods in a fast-paced environment. • Plan, lead, organized, and motivated agile teams to achieve a high level of performance and quality while delivering exceptional business value to the organization, our prime contractor, government clients, and end users. • Applied Scrum framework to project management, including Sprint Planning, Backlog Refinement, Sprint Reviews, Retrospectives, and Daily Scrums.• Played a number of different roles including business analyst, scrum master, software tester, liaison, data analyst, and trainer/coach in addition to project manager to deliver successful project results.• Creatively approached problem-solving, focused on sprint/task details while maintaining the “big picture” product/release vision.• Utilized project management tools including Visio, Jira, Microsoft Project, and Office 365.Data Management Services, Inc. (DMS) is a progressive information and management sciences company dedicated to National Cancer Institute-funded clients in the biomedical research, public health, and small business sectors.

• Conducted legislative and policy research related to Council Member initiatives.• Provided confidential, analytical, and strategic advice on proposed legislation. • Responded to constituent inquiries or referred to appropriate department for resolution.• Monitored legislative activity of local jurisdictions and the State of Maryland.• Developed and maintained County Council website content.• Liaised with organizations, community groups and others on behalf of Council members.• Oversaw scheduling and represented Council members at community meetings.

• Planned and executed freshman Delegate's legislative initiatives and strategies for the 2015 Maryland General Assembly Legislative Session• Supervised other legislative staff• Researched, drafted and monitored legislation and amendments• Monitored committee and subcommittee hearings• Drafted office policies, floor statements, talking points, and responses to constituent correspondence• Handled press inquiries and media releases

• Designed and executed field plan including voter targeting strategy, volunteer recruitment, voter ID and persuasion tactics, and EV and GOTV tactics with input from Field consultant• Trained and managed 1 field organizer, 7 interns, and dozens of volunteers• Directed day-to-day field operations including: Candidate ID and persuasion predictive dialer phone banks and door knocking; absentee ballot chase program; targeted lit drops; community and sign wave events; county wide sign distribution (4x8s, 2x3s, and yard signs)• Designed standardized best practices for contact and data management in NGP VAN and MDVAN, performed data quality audits to ensure integrity• Generated data reports including calls, knocks, and volunteer recruitment efforts

• Generated legislation ideas, drafted and monitored pending legislation, conducted research, provideed policy and political advice and recommendations.• Built relationships with constituents, developers, county departments and others to advocate for and advance Council Member’s legislative and community priorities.• Assisted with Comprehensive Zoning and Fiscal Budget analysis and review; handled complex policy and constituent cases largely involving land development issues with prioritization, organization, and effective communication to ensure amicable outcomes.• Drafted public relation materials including talking points, speeches, newsletters, advocacy letters, website content, and social media messaging.• Instrumental in assisting with design concept, beta testing, and content development for the Council's relaunched website, CC.HowardCountyMD.gov.• Served as Vice Chair of the County's Employee Recognition Committee.

Deputy Data DirectorSeptember 2012 – November 2012Compiled standard and ad hoc statewide productivity reports mashing VoteBuilder & OFA Stork data allowing field to measure goals and identify deficiencies in 20,000+ volunteer grassroots organization.• Managed and measured effectiveness of predictive dialer program enabling 3.5M contacts to Virginia.• Monitored execution of special voter file data cleanup projects by Data Core Team Members.• Created and updated VoteBuilder and Dashboard volunteer training manuals and videos.• Administered VoteBuilder training, user accounts and troubleshooted end user issues.Regional Data LeadMay 2012 - September 2012• Ran the OFA data team on the ground and kept abreast of the data needs of three regions in Maryland.• Made and distributed phone bank call lists, followed up on regional data entry goals.• Monitored data integrity and quality control.• Administered VAN credentials, and trained and coordinated with 7 or more Data Core Team members.Regional Digital LeadOctober 2011 to May 2012• Managed messaging for and administration of OFA Frederick Facebook and Twitter accounts.• Coordinated phonebanks. • Assisted the Regional Lead with volunteer recruitment, strategized team meetings, and executed volunteer training.

Managed 3 to 5 concurrent .NET software development projects for the largest independent cell site company in the nation to improve sales pipeline efficiency; executed product testing and debugging; developed systems training documentation and administered systems end user training to geographically dispersed sales team; managed SharePoint administration and content for company Intranet; and oversaw helpdesk technical support.May 2007/2008 - Marketing Liaison/Direct Mail Data Analyst• Created and managed direct mail schedules for over 75 geographically dispersed sales representatives. • Executed direct mail program of over 400,000 pieces per year.• Responsible for improving and maintaining external mail vendor relationships.• Forecasted direct mail results and analyzed direct mail response rates.• Proofread marketing materials pre-print to ensure quality and managed print inventory. • Prepared budgetary information relating to mail expenditures.

•Effectively managed complaint caseload of approximately 270 real estate licensure complaints. •Obtained relevant evidence to conduct a thorough investigation of consumer complaints. •Communicated promptly with parties to complaints as well as other entities as deemed necessary. •Documented all activity related to the complaint investigation in a legal database. •Wrote investigative reports detailing investigation results compared to Indiana and federal law. •Assisted Deputy Attorney Generals in preparation of litigation for administrative hearings.

•Provided administrative support in a one-attorney law office. •Corresponded with complainants, defendants, court officials, and opposing counsel. •Drafted legal correspondence. •Filed cases in court and monitored case status information.

Training AdministratorJune – December 2004•Developed corporate training curriculum and systems documentation for GSA E-mail Management System (GEMS) federal contract. •Administered new-hire and recurring employee training.Quality Assurance Specialist IIJanuary 2003 – June 2004•Audited Counselor responses to public inquiries to ensure adherence to quality standards.•Conducted coaching sessions with counselors regarding quality adherence.•Generated data analysis and trending reports relative to tracking adherence to internal standards.•Mediated calibration sessions internally and with Clients via teleconference.•Engaged in the development, implementation, and maintenance of procedures.•Created a centralized web-based tool incorporating all procedural information.FTC Consumer Counselor IIJanuary 2002 – December 2003•Interviewed victims of consumer fraud, deceptive practices, and identity theft.•Captured complaint data in the FTC’s Consumer Sentinel database.•Disseminated consumer education material.•Developed resource materials for employee training.•Conducted counselor training regarding FTC-enforced statutes and law violations.•Assisted first tier Counselors with handling difficult callers and complex consumer inquiries.Information SpecialistAugust 2001 – December 2001•Referred consumers with government-related questions to correct government entities.•Disseminated consumer education material offered via the Consumer Information Catalogue (CIC) and the Federal Citizen Information Center (FCIC).•Worked special projects for the U.S. Department of Justice’s 9/11 Victim Compensation Fund and the Department of State's Overseas Citizens Services.•Responsible for answering complex escalated inquiries in a help-desk capacity.

Bought by German railroad Deutsche Bahn AG in 2005•Exercised effective administrative and time management skills in a highly stressful multi-tasking freight shipment environment. •Performed data entry, mailing, filing, copying, faxing, and scheduling appointments for customer freight deliveries.