Jamie Simpkins Email & Phone Number

Remote, Colorado

Remote

Remote

Assist new and existing clients with configuration and implementation of software offered. Assist team members with troubleshooting and research, on-site research and client communication.Manage Client expectations and software configuration to determine possible business rule modifications or configuration options.Assist Project Managers and clients with technical responses to questions for better understanding during the implementation process.

Manage team of Technical Services Engineers. Perform annual reviews. Assist with trouble ticket escalation. Act as communication point between support personnel and Management.Support an international client base with respect to installing and supporting high-tech emergency communications software, to include 911 central operations, mobile (in-vehicle) and administrative applications. Troubleshoot various issues as they are presented by the clients to achieve a successful resolution… Show more Manage team of Technical Services Engineers. Perform annual reviews. Assist with trouble ticket escalation. Act as communication point between support personnel and Management.Support an international client base with respect to installing and supporting high-tech emergency communications software, to include 911 central operations, mobile (in-vehicle) and administrative applications. Troubleshoot various issues as they are presented by the clients to achieve a successful resolution which may include a unique situational-driven approach, a code fix or configuration changes.Provide after-hours on call support for client problem escalations where other resources are needed. Train clients and co-workers. Clients may receive various levels of training relating to their installed application from a base user to administrator. Co-workers may receive specialized training relating to different modules within the application. Manage training team, including resource allocation and documentation.Develop and maintain documentation relating to the supported applications, technical issues relating to client installations and other technical resources. Show less

Support an international client base with respect to installing and supporting high-tech emergency communications software, to include 911 central operations, mobile (in-vehicle) and administrative applications. Troubleshoot various issues as they are presented by the clients to achieve a successful resolution which may include a unique situational-driven approach, a code fix or configuration changes.Provide after-hours on call support for client problems. Receive after-hours calls of… Show more Support an international client base with respect to installing and supporting high-tech emergency communications software, to include 911 central operations, mobile (in-vehicle) and administrative applications. Troubleshoot various issues as they are presented by the clients to achieve a successful resolution which may include a unique situational-driven approach, a code fix or configuration changes.Provide after-hours on call support for client problems. Receive after-hours calls of problems encountered by client base, working on a successful diagnosis or resolution, using reasoning and research to determine severity among other points. Train clients and co-workers. Clients may receive various levels of training relating to their installed application from a base user to administrator. Co-workers may receive specialized training relating to different modules within the application.Troubleshoot and resolve problems related to applications in the following environments: - .NET - .ASP / .ASPX - Visual Basic 6.0 - Internet Information Services - XML - SQL - C# Show less

Manage and oversee the Denver Paramedics 911 Communications Center. Manage 4 Supervisors and 14 Dispatchers for eh EMS dispatch operations.Work Cooperatively with the Management team to perform an exemplary service to the citizens of the City and County of Denver. Worked with 3 other Assistant Chiefs and Chief of the Division to provide the best service to the public possible. This included managing staffing levels, physical dispersion of staff throughout the jurisdiction and… Show more Manage and oversee the Denver Paramedics 911 Communications Center. Manage 4 Supervisors and 14 Dispatchers for eh EMS dispatch operations.Work Cooperatively with the Management team to perform an exemplary service to the citizens of the City and County of Denver. Worked with 3 other Assistant Chiefs and Chief of the Division to provide the best service to the public possible. This included managing staffing levels, physical dispersion of staff throughout the jurisdiction and inter-agency relations with other emergency response partners on a daily basis. Show less

Assist the sales team. Performed demonstrations associated with emergency communications software for prospective clients as requested. Respond to Request for Proposal documentation regarding details of the application being offered. Train on new functionality as needed.Maintain a Local Area Network which included several computers and a self-contained application for use during demonstrations and trade shows.

911 Dispatcher, CAD System Administrator, Trainer

B.A, Sociology, Criminal Justice

Post Cert., Police Officer And Standards Certification