Luke Jamieson Email & Phone Number

Gold Coast, Australia

Gold Coast

Member of the executive leadership team during a period of rapid change and growth. Led business imperatives to grow margins and established Mantra’s high performance e-commerce division. Implemented technologies and innovations that saw bookings skyrocket from Mantra’s direct channels and helped the Group cement its position as the largest branded serviced apartment operator in Australasia. Also oversaw niche travel business operations and business plans prior to their successful divestment. * Led strategy development and execution of innovative eCommerce, distribution and reservations business plans boosting EBITDA margins by 20%+ * Driver of a series of enhancements and market firsts in hotel technologies and systems * Developed from the ground up a highly successful e-Commerce team managing 140+ websites attracting 11 million visits and turnover exceeding $100 million per annum * Established along with IT teams a robust digital project-management framework * Released first branded mobile and tablet friendly websites focussed on content and user experience best practices * Implemented Web chat technology and “Revinate” reputation management software * Revamped affiliate and below the line marketing plans growing the network to over 500 suppliers * Established trademarks asset base along with risk management and monitoring systems

Brisbane, Australia

Played an instrumental role in brand development, operational system sophistication and business integration. Key executive in the amalgamation of 9 existing businesses into one hotel and resorts business operating under 3 brands. Driver of a series of business process changes designed to, generate growth, cost rationalisation and efficiencies during a period where operations grew to exceed 140+ properties and 3,500 staff * Implemented market-first central hotel reservations platform (CRES) * Secured the first Group-wide contracts with Global Online Travel Agents * Supported the business through multiple acquisitions and mergers* Reinvigorated call centre operations doubling phone booking conversion ratios in 12 months* Rolled out upgraded brand websites doubling conversion rates and increasing unique visits 40%* Consolidated all hotel product onto 1 single Global Distribution (GDS) platform (down from 6) * Implemented the first Application programming interface between an Australian hotel chain and the wholesale travel industry* Development of niche travel businesses Schoolies.com and Footy trips* Delivered page 1 SEO rankings for key destination head terms

Brisbane, Australia

Supported business to implement financial frameworks and structures during transition from small private company to ASX listed business. Implemented transition to fully computerised accounting systems and move to accrual and GST reporting systems. Oversaw call centre and holiday product functions. Assisted with planning and due diligence prior to public listing in 2002.

Brisbane, Australia

Consolidated accounting and reporting systems across a number of acquired joint ventures. Introduced improved budget and 3 year planning processes.

London, United Kingdom

Project team member implementing new financial reporting system. Then post implementation consolidating financial reporting systems and processes across the hundreds of retail banking businesses within Natwest UK

London, United Kingdom

Supporting financial operations for this cable TV start up during its infancy phase. Primarily focussed on various business systems implementations projects.

Queensland, Australia

Various management and financial accounting roles on site in the Bowen basin. Led overhaul of fixed asset accounting and cash forecasting systems. Drove improvement to monthly executive and board reporting functions.

Queensland, Australia

Initially joining the 50 strong Graduate programme at Mount Isa Mines gaining experience across various cost and mine accounting roles. Then moving into a management accounting role focussing on reporting and budgeting for mine site operations.