- Worked at both the Ossington Bottle Shop and Brewpub- Provided quality service in a fast paced and busy environment

- Delivered personalized 1-1 training for educators and professors as their primary contact for inquiries and support.- Developed and implemented a new scalable onboarding process to increase efficiency and flexibility of training.

As Coordinator for Learning Experience at BrainStation, I supported students, instructors and alumni as they move through their professional development journey in digital skills learning at our New York, Toronto, Vancouver, and Online campuses.- Collaborated in creating programs and strategies that optimize the BrainStation community, for both active students and alumni- Primary point of contact for student inquiries

Performed daily support and troubleshooting for Restaurant Partners across the country in order to maintain positive relationships and optimize performance.Managed onboarding of all new Restaurant Partners in Ontario including initial launch of over 70+ vendors in Ottawa.

Created, updated, and coordinated digital and print marketing material to be distributed at over 10 Canadian universities promoting the Undergraduate Exam Prep services as well as the MCAT prep course offered by Prep101/CourseCram.Managed social media marketing across Facebook and Instagram for each Undergraduate market as well as for the MCAT prep course.Performed operation support tasks as well as daily customer service (phone, email, social media).

Produced consistent online video content for the most widely distributed, fully student-run newspaper at the University of Toronto, a school of over 45,000 students.

Assisted in planning, filming, and editing of video content for the official YouTube channel of Kastor & Pollux, an e-commerce shop and personal style blog with over 50,000 collective followers across various social media platforms.