Attorney
CurrentOffice of Education, Outreach, & Enforcement (EOE), Mediation & Enforcement Unit, of the Public Utilities Regulatory Authority (PURA)The Connecticut Department of Energy and Environmental Protection (DEEP) is charged with conserving, improving and protecting the natural resources and the environment of the state of Connecticut as well as making cheaper, cleaner and more reliable energy available for the people and businesses of the state.The Public Utilities Regulatory Authority (PURA) is statutorily-charged with ensuring that Connecticut's investor-owned utilities, including the stateโs electric, natural gas, water, and telecommunications companies, provide safe, clean, reliable, and affordable utility service and infrastructure. PURAโs mission is essential to advancing the stateโs energy, economic, and environmental goals and is critical to maintaining public health and safety as well as a robust economy.The key objective of PURAโs Office of Education, Outreach & Enforcement (EOE) is to provide ratepayers and parties that interact with PURA an improved customer service experience. The "ex parte" rules that apply to PURA's decisional staff do not apply to EOE, meaning ratepayers and other parties may pose questions and concerns to the office.The Mediation & Enforcement Unit of EOE:--Mediates disputes concerning matters related to regulated entities whenever possible or appropriate.--Enforces orders, regulations and statutes. --Independently investigates any PURA-regulated or licensed entities.