Jamie Sumner Email & Phone Number

Owasso, Ok, Us

Owasso, Ok, Us

Nashville, Tn, Us

Lead the development of account plan to maximize profitability, revenue growth and market share with each individual client in my book of business. Organized high-level meetings and presentation with clients to discuss strategic objectives and long-term goals. Negotiated agreements with key accounts to secure preferred pricing and terms. Compiled reports on account progress, goals, and forecasts for account teams and stakeholders. Collaborated with other departments to ensure complete coverage of all service requirements. Developed comprehensive plans for managing accounts efficiently and achieving desired results. Maintained accurate records of all client interactions in CRM software systems. Applied customer-centric approach to understand customer needs and concerns and develop creative solutions. Established and maintained relationships with key decision-makers to ensure customer loyalty. Leveraged industry knowledge to make informed decisions regarding pricing models and product mix. Established creative strategies to improve customer relations, reduce attrition rates, and increase market share. Used knowledge of company products and services to recommend solutions to customers. Built and maintained pipeline that supported monthly, quarterly and annual goals.ACCOMPLISHMENTS: Managed $9 million of accounts per year on average. Accounts had 11% YOY growth in 2023.

Providing overall sales and operational leadership to a truckload brokerage office and asset based 48 state carrier operation. Responsible for customer bid process and profitability of customer accounts. Evaluation and implementation of all processes and procedures for both sides of the company. Responsible for the hiring and training of all associates. • ACCOMPLISHMENTS: The streamlining of office procedures has created a reduction of excess office staff that equated to a 1st year reduction of $35,000 in excess payroll. 2nd year reduction of $55,000 from the office staff due to efficiency improvements. Transitioned asset based side into being a hazmat tanker carrier (butane/propane) in year 3.

Richardson, Tx, Us

Focused on strategic planning, direction and budget processes for multiple line of business service provider. Handled all hiring, training, and recruiting functions. Daily resolution of any and all customer service issues. Evaluation and provided feedback of job performance for all branch personnel for quality control. Conducted daily, weekly, and monthly goal attainment meetings. Responsible for P & L controls. Managed multi-state territory. ISO 14001 Certified company.

Bonn, De

Focused on the strategic planning, direction and budget processes for an international package delivery service. Handled all hiring, training, and recruiting functions. Daily resolution of any and all customer service issues. Evaluation and provided feedback of job performance for all station personnel for quality control. Conducted daily, weekly, and monthly goal attainment meetings. Responsible for P & L controls. Managed multi-state territory with independent contracted drivers.Managed the relationship with the owners of the independent contractors. Provided leadership to a total of 18 different employees and contracted employees in various positions and responsibilities.• ACCOMPLISHMENTS: Implemented transition to using the USPS as a vendor and brought the on-road undelivered shipments down from 10% to 3.8% in 2 month time period. Traveled to other stations and helped install and implement handheld upgrades with the management and driver staffs. Also traveled as part of a team that implemented process changes and SOP changes before company audits.

Taught 6 hours of classes (Lifetime Fitness Concepts, College Orientation, Walking for Fitness). Developed lesson plans, daily assignments, quizzes and all exams. Created the necessary presentations and study guides for the students. Also, provided assistance in the Student Success Center. I also coached the offensive line and the PAT/FG team for the football program. In charge of the recruiting efforts in Wichita,KS (and the surrounding areas) as well as the Salina, KS area. Overall, recruited 53 high schools. In charge of player equipment and practice and gameday apparel for coaching staff. Also handled any other assigned duties from the Head Coach.

Oklahoma City, Ok, Us

Focused on the strategic planning, direction and budget processes. Handled all hiring, training, and recruiting functions for 3 locations in 3 separate states. Daily resolution of any and all customer service issues. Evaluation and provided feedback of job performance for all CSC personnel for quality control. Conducted daily, weekly, and monthly goal attainment meetings. Responsible for P & L controls. Managed multi-state territory with remote domiciled drivers. Provided leadership to a total of 70 employees in various positions and responsibilities.• ACCOMPLISHMENTS: Reduced employee turnover by 11%. First consecutive 3 months of profitable terminal O/R in previous 13 months.

Richardson, Tx, Us

Focused on strategic planning, direction and budget processes for multiple line of business service provider. Handled all hiring, training, and recruiting functions. Daily resolution of any and all customer service issues. Evaluation and provided feedback of job performance for all terminal personnel for quality control. Conducted daily, weekly, and monthly goal attainment meetings. Responsible for P & L controls. Managed multi-state territory. ISO 14001 Certified company. ACCOMPLISHMENTS: Managed and developed 18 total (salaried and hourly) employees. Operating Income of 18.4% for 2008. Revenues of over $6,000,000 for 2008. Selected to President's Council in March 2011.

Waco, Texas, Us

Focused on strategic planning, direction and budget processes. Handled all hiring, training, and recruiting functions. Daily resolution of any and all customer service issues. Evaluation and provided feedback of job performance for all terminal personnel for quality control. Conducted daily, weekly, and monthly goal attainment meetings. Responsible for P & L controls. Traveled regularly to other terminals to install operational and sales effeciency processes. • ACCOMPLISHMENTS: Managed and developed 35 total (salaried and hourly) employees. Increased daily outbound bill count by 6.9%. Increased revenue per bill by 11%. Increased customer base by 14%. Increased operational productivity by 5%.

Successfully operated a 24 hour-a-day operation and maintained service obligations for eleven other terminals. Handled all hiring, training, and recruiting functions. Leadership for multiple sales employees. Assisted in the implementation of the OPCOS hand held device and served on the best practices committee. Also, traveled to other terminals to install operational and sales efficiency processes. Successfully lead terminal through corporate merger and change in labor philosophy. Also managed Forth Smith Service Center remotely for 120 days. • ACCOMPLISHMENTS: Managed 45 total (salaried and hourly) employees in 24 hour a day operation. Increased daily outbound bill count by 39%. Reduced terminal O/R by 3% resulting in a $100K savings in 2004. Increased terminal revenue 3.2%.

Scheduling of outbound/inbound loads throughout 22 states and 84 terminals for optimal freight cycling and equipment/manpower utilization. Monitor, analyze, and report performance of terminals according to load factor, on time service percentage and load compliance then recommend improvements to terminal personnel. Coordinating Expedited and Guaranteed shipments throughout the US Freightways five companies to insure on-time delivery. Scheduling and contracting 3rd party carriers to help expedite shipments for maximum customer satisfaction. ACCOMPLISHMENTS: Decreased hotel costs by over $492,000 in 2002. Increased service by 3.5% while maintaining less than 10% total exceptions. Increased load factor 5% for assigned terminals.

Us

The daily marketing, prospecting, and maintenance sales calls on customer base. Meeting or exceeding weekly, monthly and quarterly tonnage and revenue goals. Training the customer service and terminal operations staff on necessary processes to ensure complete customer satisfaction. Responsible for the collection of accounts receivable.ACCOMPLISHMENTS: Attended Program for Management and Leadership Development sponsored by Consolidated Freightways. Managed over 150 accounts (both local & national) ranging from $500 to $100,000 per month in revenue. Increased territory revenue by 5% in first 60 days.

Us

Daily training of employees in company policy and applicable industry law. Ensuring efficient staffing and manpower utilization daily. Interpretation and implementation of national labor contract along with local work rules with employees in both the dock and office operation. Assisting terminal manager with interviewing and hiring of new employees.

Bachelor Of Arts, Sociology

General Studies

Diploma, General Requirements