• Supervise sales coordinators and sales operations support resources by planning andcoordinating administrative procedures and systems, allocating responsibilities, anddevising methods of streamlining departmental processes• Support key accounts with a focus on program development and compliance. Troubleshootissues with inventory feeds, metrics compliance, and missing orders• Manage check and balance system to ensure accurate information is conveyed to allstakeholders• Implement, develop and maintain tools (such as Salsify) designed to improve workflowefficiencies• Assist with account transition from rep to rep• Sales support and training as needed for day to day activities such as where to gatherneeded information for customer templates, and assortment updates• Conduct internal training for sales and sales support staff of company procedures and bestpractices for day-to-day activities• Maintain electronic pricing files and pricing databases at the customer and item level• Assist VP of Sales Operations with pricing and tasks related to customer compliancerequirements• Support Senior Management Team and Ownership as needed with event coordination (suchas managing SEI Cares functions)• Maintain regular contact and communication with sales reps and customers by acting as anextension of the sales force

• Maintain pricing files and product launches• Resolve order exceptions • Manage and maintain inventory updates• Manage data including audit, validation, manipulation, processing, and analysis• Address and respond to product inquiries• Assist with data entry related to marketing initiatives• Gather and organize data for sales projects and business needs• Support DC end of day closeout• Update customer portals as needed• Communicate inventory statuses; manage manual inventory feed communications

• Create and maintain accurate Excel spreadsheets, including account master sheets, product/pricing set up forms, and price changes for multiple accounts• Anticipate the needs of the Sales department to prepare supporting materials related to the activity of any or all accounts (must be comfortable creating Excel spreadsheets using formulas, multiple tabs connected by formulas, and much more)• Implementation of product launches to customers which may include working in customer specific portals, completing templates, loading images – videos, and .pdf files• Assist sales team with monitoring accounts’ websites to ensure accuracy in order to optimize sales• Resolve issues regarding items not being active, such as incorrect inventory feeds, price discrepancies, etc. • Craft customized PowerPoint presentations for meetings between sales representatives and customers as requested or needed• Maintain regular contact and communication with sales reps• Maintain good customer relationships by acting as an extension of the sales representative

• Support up to 20 in-house sales representatives in the serviced office space industry. • Maintain daily and monthly reporting of closed service office contracts, along with the contract terms and commissions due. • Maintain orderly and pleasant office environment through ordering office and breakroom supplies, managing switchboard and reception area, and maintaining physical and electronic file system for office providers and sales representatives. • Office provider acquisition and onboarding, including coordinating provider paperwork, partner set up in the CRM system, and electronic data maintenance of provider contacts.• Maintain provider payments and credit memos within Quickbooks. • Maintain sales data for pay per click partner programs. • Voice over work for featured serviced office video tours on the company website. • Daily executive support for CEO.

• Sales and operational support for over 30 nationwide field offices for d2d telecommunications sales reps. • Assist with market launches by scouting office locations and acquiring appropriate sales permits. • Assist with associate onboarding by coordinating paperwork and creating and mailing badge credentials and uniforms to field offices. • Create, sort, and ship commission statements and payments to more than 500 field representatives weekly. • Document field representative travel activity to ensure all checks are mailed to the appropriate field office. • Maintain various miscellaneous and ad hoc sales reports for Regional and Senior Managers, and Vice Presidents.Received Spirit of Excellence Award and Service Award.

• Schedule and conduct interviews and determine employment candidates. • Coordinate new hire training. • Answer phones to take carry-out, delivery, catering and special event orders. • Take Help Desk inquiries for customers with complaints or concerns. • Team leader for up to 20 individuals. Received the Outstanding Customer Service Award 1st Quarter 2004