Early member of Enterprise Customer Success team and was responsible for managing and growing a customer base of 3 million in ARR.-Served as point of contact and strategic partner for a base of 18 enterprise customers and maintained 105% in net dollar retention. -Engaged with customer lines of business to help drive and achieve business outcomes and identify growth opportunities.-Delivered product demos to drive growth opportunities in addition to user training to drive adoption-Conducted quarterly business reviews with strategic customers to provide state of the business and drive success.-Identified expansion opportunities resulting in $125k in net new revenue in past two quarters. Collaborated with product team to help build product roadmap based on customer feedback.

-Drive adoption, training, and support to a base of enterprise level customers for SaaS collaboration product, Webex Teams. - Educate customers on product features and roadmap through live and virtual engagements.- Develop relationships with executive sponsors to understand customer needs, challenges, establish use cases, and drive value of Webex Teams. - Project manage implementation rollouts for customers. - Provide data analysis to help customers understand usage trends to maximize product and feature adoption. - Maintain positive net retention numbers through product and feature upsells.- Actively engage book of business to maintain customer health

• Lead project manager for Cisco Sparkmarketing site.• Collaborated with stakeholders fromProduct, UX design, Content,Development, IT and QA teams toredesign Cisco Spark marketing site.• Created project plans, timelines, tasks, resource management,and managed stakeholdercommunication.• Authored creative briefs and businessrequirements for web projects.• Managed A/B testing program to drivevisitor conversion to WebEx.com.

• Delivered maintainence projects formarketing pages on WebEx.com.• Managed production of weekly partnerwebinars.

- Marketed Cisco WebEx meeting solutions by delivering daily product demos to prospective customers. - Facilitated online training and support sessions for trial customers.