Illinois based franchise owner of the nation's largest home organizing company. Closets by Design provides home storage solutions that involve the design and production of custom-built closets, garages, wall beds, media centers, pantries and home offices.

Axidio (www.Axidio.com) is a group of retail professionals that have done it for real. Our consultants are experienced senior level professionals who have worked with and for Fortune 100 companies in virtually every retail function including operations, logistics, marketing, and the customer experience. We’ll put our on-the-ground experiences to work for you and help your company transform where you need to be.Utilize my experience in Retail Operations, Loyalty Marketing, and the Customer Experience to develop strategies to define your direction but also the tactical knowhow to get it done. Whether it’s driving sales, taking out costs, or driving a customer or associate behavior, we can help.

For both Sears and Kmart, accountable for all store support activities that include receiving, warehousing, replenishment, omni-channel fulfillment, inventory management, product repair, return to vendor, point of sale and cash management activities. Total management responsibility includes operations management of retail store standard operating procedures, industrial engineering and engineered labor standards across Backroom, Salesfloor and Point-of-Sale operations

Accountable for $600M in store support payroll activities that include receiving, warehousing, replenishment, omni-channel fulfillment, inventory management, product repair, return to vendor, point of sale and cash management activities. Total management responsibility includes operations management of retail store standard operating procedures, industrial engineering and engineered labor standards across Backroom, Salesfloor and Point-of-Sale operations

I lead the identification, development, and implementation of new Member benefits for the Shop Your Way loyalty rewards program, one of the largest reward programs in the world and one that accounts for more than 60% of our transactions and sales for Sears and Kmart. I’m also the Program Director of the Shop Your Way VIP’s, our top tier members of the program. This includes the acquisition of new VIP’s, creating strategies to drive engagement, and the development of new and exclusive VIP-level benefits. This also includes initiatives to improve the VIP experience across all channels and touchpoints, whether it be in store, in home, online, or via phone.

Implemented various new customer solutions into over 800+ Sears stores. Include the implementation of new customer loyalty programs, new integrated customer selling solutions (Multi-Channel), gift registry, point-of-sale (POS) and various green initiatives, including the introduction of eReceipt/Digital Receipt functionality. Owned the collection, distribution and usage of various customer feedback sources (CSAT) and developed action plans to improve the customer experience. Developed a new customer checkout queuing solution that has generated millions in incremental sales. Drove engagement of new social networking tool at the store level allowing for more localized partnerships between the stores and the area community.Owned the field execution of various financial services products (e.g. credit, gift card), marketing initiatives, and product categories (e.g. appliances, tools, fine jewelry, apparel, etc.).Implemented a number of solutions to drive associate engagement including a metrics-based “gaming” platform that facilitated competition and the sharing of best practices through associate networking and blogging.

Led annual strategic planning efforts and actively managed the P&L for a Fortune 50 company's HR organization. Built a monetization strategy and corresponding Sears business unit agreements to charge out expenses for HR-related services. Expertise at driving cost takeout.

Implemented a web-based Legal matter management and eBilling application for a Fortune 50 company's Legal department. New solution required virtually no IT support and provided much improved data and analytics on outside counsel performance. Highlighted opportunities to reduce annual outside counsel spend by over $5MM a year and implemented numerous internal cost takeout initiatives.

Worked with Sears' top categories (tools, appliances, automotive centers, etc) and brands (Craftsman, Diehard, Kenmore) to drive positive financial results and customer loyalty by improving marketing, merchandising, and the customer experience. Worked with Paco Underhill, an industry expert on the customer experience, and developed strategies to improve the in-store customer experience by reducing "sign pollution", improving merchandise presentation, driving cross-promotions, and addressing store execution issues. Also developed "Life Event" insight (e.g. new movers, new moms, new home buyers, etc.) that influenced product decisions, in-store presentations, loyalty programs, and gift registry.