Independent consultant with 20+ years of experience in IT, including project management, coaching, innovation, datacenter and cloud infrastructure, security, and more

We're here to help companies make the most of their technology investments. Whether IT GRC, process improvement/automation, or starting the AI adventure, my team is here to help.

Drive best practices across infrastructure engineering and operations with a goal of 99.999%+ uptime. Implement advanced monitoring and automation in support of infrastructure scalability and ease of management. Identify and implement opportunities for cross-domain improvement in SRE and NOC capabilities and expectations. Launch a test-bed of digital capabilities, including AI, omni-channel, omni-platform, automation, and human assistance for customer care. Cultivate a team with opportunities for professional development, cross-training, and exhibit a customer service model of IT within a global leader in customer service.

Steer and regulate IT operations for organization related to Helpdesk, NOC, and desk-side support. Identify emerging technologies, analyze, assimilate and integrate within the organization to enable achievement of goals. Measure the performance of business operations by developing KPIs. Deliver high-level support to the Multi- and Omni-channel delivery to increase efficiency and flexibility. Develop process documentation for both human and automated execution. Define and lead a multi-cloud strategy for secure "work at home" agent solutions for 9000+ users. Create and deliver executive report bundle for various stakeholders within the organization, tailored to specific scope of the recipient.• Contributed remarkably to the professional development of staff that included course design and delivery for engineer career growth, one-on-one coaching, and training platform vendor selection.• Expedited 99.95+% IT service uptime by developing partnerships with IT and customer departments as well as operations stakeholders.• Negotiated purchase terms and professional services agreements (SOWs) for various projects, utilizing exceptional persuasive skills.• Governed overall aspects of capital and operating budget for IT Operations• Assembled a highly productive team from scratch to enhance the efficiency of IT operations.• Cultivated and nurtured collaborative relationships with vendors for various managed services

Led planning to achieve business goals by prioritizing technology initiatives and coordinating evaluation, deployment, and management of current and future technologies. Fostered strategic partnerships with global enterprises for Professional Services and Managed Services offering across all STARTEK domains of excellence, including Managed Service Desk, Managed WAN, Managed ACD, IT Strategy and Innovation as a Service, CIO/CTO as a Service. Partner with Sales for RFP response, client sales presentations, pricing negotiations, and service delivery. Integrated six regions into single infrastructure team. Steered various key enhancements to global telecommunications consolidation project to increase efficiencies of WAN spend through a partnership with global carriers.• Closed a deal with educational firm for delivery of Contact Center Platform as a Service• Steered integration of six regions through coordination of cross-functional teams and using cutting cutting edge technologies.• Formulated a repeatable business model that included full cost analysis and process templates for consulting services.• Performed exceptionally well and promoted to Global VP, IT Professional Services in 2019.• Merged the teams and infrastructure of two global companies across 14 countries.

Utilized strong leadership traits leading international team of technical resources via improvement and innovation of IT infrastructure, reporting directly to CTO. Defined sustainable strategy for systematically driving uptime and scalability of the infrastructure to support client requirements for security, voice, and application delivery. Integrated IT solutions with security, sales, and operations. Implemented cost-effective approaches in managing capital and operating budgets to meet set financial goals. Engaged with customer peers for improved and expanded delivery of services. Collaborated with security and compliance for continued certification of SOC, PCI, and HIPAA standards. Devised and oversaw multi-vendor strategy for telecommunications needs, cloud voice platforms, and cloud compute requirements.• Solidified alliances with procurement partners and MSPs. Developed a multifaceted team with a reputation among the customers as "Gold Partner" or "Best in Class" regarding service delivery, uptime, and professionalism.• Personally orchestrated the management of IT procurement that included global contract negotiations and vendor management.• Partnered across IT to deliver security posture to the highest level in the industry• Rebuilt a network to support a global contact center company

Responsible for: Managing technology partnerships across a global enterprise; Driving the continual improvement of change management and enterprise maturity; Orchestration of multi-disciplined teams throughout the infrastructure; Implementation and evangelism of infrastructure automation and management tool suites

I'm responsible for working with our customers to identify and quantify their needs, providing a realistic scope to the solution, and driving consistent successful solutions delivery. My particular technical focus is on server virtualization, storage, and enterprise applications, with a business focus on enterprise risk management and operational improvement. I help keep a team of 20 consultants busy, with skills that run from voice networking to application packaging and everything in between.As of January 2013, I am responsible for evangelizing the IT security capabilities of our Denver branch. We tackle everything from firewalls and VPNs, to whole-disk encryption solutions, to helping enterprises handle new security solution deployments..

Our team is responsible for the deployment, management, and expansion of enterprise instrumentation and monitoring. We also own the automation of a global enterprise, pursuing workflow-driven system deployment across all layers of the infrastructure as well as the hands-off remediation of service issues and failures.

I currently manage a talented team of 13 technologists for both Unix and Windows environments. We are responsible for the design, development, deployment, and support of new technologies for Windows, Unix and Linux serversWe are responsible for the maintenance and support of enterprise-wide IT architectures, including VMware, Citrix, Active Directory, Exchange, and SAN/NAS environments. We provide professional services, generally in an advisory capacity, to our internal and external customers, including DBAs, CTI, application developers, and project management.

Provide production support to ~80 databases across ~65 servers, total disk footprint of ~4TBProvide SQL, PL/SQL tuning advice to developersLead on IT security issues as they pertain to Oracle databases (auditing, access controls, change management)Advise on project implementations

Provide development support to application dev team, including PL/SQL design and performance tuningSupport production environment for hosted management software for the behavioral health communityDesign, develop, maintain BI solution for customers' provider and management teamsAssist with HIPAA regulation complianceAssist with server, network supportAdvise on environment growth needs and planning