Jamie Wilson Email & Phone Number

Derby, Gb

Reading, United Kingdom

Coventry, United Kingdom

Coventry, United Kingdom

Responsible for capacity planning and performance across the network. Effectively managing numerous projects in collaboration with MBNL, EE and 3 UK, with recent examples including:- Network Forecasting: using Packet Switched (PS) and Circuit Switched (CS) traffic predictions (provided by Operators) to develop a clear plan across the network to ensure Radio Network Controllers (RNCs) are load-balanced over the year. Planning took into account network upgrades and 4G rollout/decommissioning projects- Completing 2G/3G re-parenting (following approved plans developed during the Network Forecasting project) to load balance RNC in accordance with KPI thresholds- Delivering a successful 2G Base Station Controller (BSC) / switch decommission project- Completing a 2G/3G site decommission project including both pre and post capacity performance monitoring- Optimising 2G/3G/4G in a Multi Operator EnvironmentExample achievements- Implementing process improvements as part of a 2G/3G/4G network-wide neighbour optimisation project - -improving both handover performance and customer experience- Improving processes within a customer-managed database, which dramatically enhanced data integrity- Delivering a 2G spectrum re-farming project, meeting a challenging Ofcom deadline- Implementing clear processes for configuration management discrepancy reporting, and using this as a starting point for improving reporting across a number of technologies and vendors- Providing Scope of Works documents across the team, clearly highlighting time requirements for upcoming projects, before booking and tracking progress across multiple projects simultaneously- Performing the role of Technical Lead within the Configuration Management Team. Recently chosen to perform the role of Work Package Lead for an upcoming project

Newark-On-Trent

Analyst for Vodafone UK’s hosted VoIP solution. Key responsibilities included: - Ownership, investigation and resolution of RAN and VoIP tickets issues raised by internal customer service teams (dropped calls, call setup failures, one way speech, paging issues and full outages)- Worked with customers, partners and vendors to ensure the timely resolution of diverse issues (including DSL, Application server and RAN faults); both remotely and on-site- Analysed call traces using network protocol analysers to diagnose reported faults- Proactively monitored SNMP software and network nodes on the IMS network to ensure issues were managed/resolved in accordance with predefined SLAs, while minimising customer downtimeKey achievements- Coached partner organisations to maximise their usage of the hosted service- Analysed fault reporting processes to ensure we were able to meet customer expectations