- Joined the Utilities Account Management team, with responsibility for our key water accounts (the 2 largest water companies in the UK), delivering Arqiva’s high performance AMI smart water metering service against Framework Agreements in excess of £100m TCV.- Headed up regular customer innovation workshops, collaborating with product managers and 3rd party suppliers to help customers clarify poorly defined requirements, so that I could more accurately identify and deliver positive client… Show more - Joined the Utilities Account Management team, with responsibility for our key water accounts (the 2 largest water companies in the UK), delivering Arqiva’s high performance AMI smart water metering service against Framework Agreements in excess of £100m TCV.- Headed up regular customer innovation workshops, collaborating with product managers and 3rd party suppliers to help customers clarify poorly defined requirements, so that I could more accurately identify and deliver positive client programme outcomes. - Led virtual customer team programme and continuous improvement projects, resulting in year-on-year improvement in CSAT scores and a B2B class leading net promoter score.- Accountable for growing Arqiva’s Smart Water Metering business by building excellent customer relationships with our key water accounts, ensuring their evolving needs were met.- Created and maintained account development plans, ensuring strategic alignment with management priorities to grow business with existing customers. - Secured additional £2m TCV in the current FY through in-account business development, e.g. Change Requests, reacting to and delivering against changing customer demands.- Developed pipeline of opportunities on Salesforce, supporting the achievement of business revenue and gross margin targets. Show less

- Successfully led and delivered £multi-million communications infrastructure/IT programmes forSmart DCC, facilitating the expansion of the smart metering rollout for North GB.- Management of key 3rd party suppliers/contractors e.g. HCL, Sensus (Xylem), EDMI, ensuringexternal deliverables were delivered to agreed deadlines and service levels. - Actively collaborated with key service delivery partners, such as the DCC Systems Integrator CGI, to successfully matrix manage the… Show more - Successfully led and delivered £multi-million communications infrastructure/IT programmes forSmart DCC, facilitating the expansion of the smart metering rollout for North GB.- Management of key 3rd party suppliers/contractors e.g. HCL, Sensus (Xylem), EDMI, ensuringexternal deliverables were delivered to agreed deadlines and service levels. - Actively collaborated with key service delivery partners, such as the DCC Systems Integrator CGI, to successfully matrix manage the multiple virtual project teams required to drive progress and transition the programme into live.- Managed a complex stakeholder landscape, ensuring often unclear internal and external requirements translated into clear, defined work packages, such as the Fylingdales and GBCS programmes, which were subsequently tracked through to successful delivery. - Created and executed the integrated programme delivery schedule; ensuring that key inter-project/team dependencies were understood and effective resource utilisation to achieve key delivery milestones.- Managed the end-to-end programme finances, ensuring close cost control and monitoring, optimising delivery outcomes against budget. - Displayed excellent communications skills through regular and bespoke programme reportingto a high standard, managing both client & internal expectations, at all levels.- Proactively managed and mitigated delivery risks & issues, formulating solution options and delivering clear contingency plans to minimize programme impact. - Ensured strong governance compliance against regulatory & industry required quality assurance and operational acceptance standards allowing the smooth transition into service. Show less

- Created and managed the first Smart M2M Product Delivery Roadmap, holistically capturingall customer demand within the portfolio and maximizing delivery capability & efficiency.- Engaged both technical and operational stakeholders to drive scope through the Demand, Concept & Definition phases of the Programme & Project Management (P&PM) Frameworkinto delivery.- Established and developed the first Demand Management framework for the Smart M2M business unit, providing a complete… Show more - Created and managed the first Smart M2M Product Delivery Roadmap, holistically capturingall customer demand within the portfolio and maximizing delivery capability & efficiency.- Engaged both technical and operational stakeholders to drive scope through the Demand, Concept & Definition phases of the Programme & Project Management (P&PM) Frameworkinto delivery.- Established and developed the first Demand Management framework for the Smart M2M business unit, providing a complete process to identifying, impact assessing and planning all delivery scope, to overcome the challenges caused by siloed workstreams. - Led production and Director level approval of commercial and technical deliverables such as Business Cases, Project Initiation Documents, Project Plans & Budgets. - Ensured teams were resourced appropriately to successfully deliver against the portfolio plan. - Devised the blueprint test and deployment strategy for product releases based on dependencies and planning activity undertaken during early programme and project phases.- Ensured project mobilisation and setup was achieved in compliance with the company’s governance and quality assurance framework Show less

- Managed over £200m worth of customer and commercial Change Request activity across the Smart M2M programme portfolio, with a focus on Arqiva’s flagship Smart Metering programme. - Developed and maintained best practice Change and Trend management processes across the business unit.- Secured over £50m revenue for the business unit by leading the production and approval of significant technical/commercial deliverables, such as the Dual Band Communications Hub impact assessment… Show more - Managed over £200m worth of customer and commercial Change Request activity across the Smart M2M programme portfolio, with a focus on Arqiva’s flagship Smart Metering programme. - Developed and maintained best practice Change and Trend management processes across the business unit.- Secured over £50m revenue for the business unit by leading the production and approval of significant technical/commercial deliverables, such as the Dual Band Communications Hub impact assessment. - Chaired the CSPN Change Management Board, in addition to attendance as Change representation at key customer & supplier programme and delivery boards.- Maintained the programme change log to actively track progress against deadlines, and prioritise work in line with customer requirements.- Alongside the planning team, developed a Change process tool, which tracked in flight change request to drive response performance against forecast. This reduced customer submission turnaround time by >30% and increased submission within SLA deadline by 50%, allowing earlier revenue realisation.- Permanent member of the Risk Special Interest Group, taking a key role in developing and rolling out a company-wide risk management methodology and strategy Show less

- See above description for Associate Change Project Manager - Excelled on the company’s graduate scheme, achieving ‘Exceptional’ rating at end of year appraisal for FY16 & FY17, in addition to the Arqiva Excellence award in December 2015.

Photon Energy is a micro-generation renewables company that predominantly provides a turnkey service from design and supply through to installation and commissioning of solar photovoltaic arrays, for both private and public sector customers. They have designed systems that range in size from the 10's of KW's, all the way up to 1 MW. They have a great reputation in the solar industry for robust and reliable project delivery, hence are very confident in the systems they produce.In my role I… Show more Photon Energy is a micro-generation renewables company that predominantly provides a turnkey service from design and supply through to installation and commissioning of solar photovoltaic arrays, for both private and public sector customers. They have designed systems that range in size from the 10's of KW's, all the way up to 1 MW. They have a great reputation in the solar industry for robust and reliable project delivery, hence are very confident in the systems they produce.In my role I work with the Project and Senior engineers in quotation preparation and project management of ongoing installations. This not only includes a significant technical aspect in designing and producing documentation of the system but also liaison and communication with an array of people such as site managers, supervisors and general customers. In this role good logistical skills are required to organise, procure and deliver all relevant materials to site in line with project deadlines. A significant part of the job is attending pre-contract client meetings with Business Development managers and other senior figures to discuss project progress and how to proceed. In addition to these responsibilities, I am currently responsible for stock control and forecasting for certain equipment to ensure that stock levels are adjustable depending on project workloads. Show less