• Led quality planning by creating and maintaining roadmap of 130 tracks across server + client Video teams.• Implemented scalable process to improve ad-hoc client testing requests including troubleshooting setup and test instructions which greatly reduced churn and saved time for QA. This process has consolidated and gathered almost 100 requests in the last year and has grown 40%.• With the exponential growth in Video came many new EPMs, initiated the creation of a thoughtful and well-received EPM/QA engagement model document to help improve how we work together to achieve quality on projects.• Hands-on approach to gain deep knowledge of the entire video stack that enables more effective program management of test cycles and management of feature releases.

• Managed a large cross-functional Marketing Growth Analytics program and successfully implemented it. Involved working with multiple Analytics, Product/Data Science, Engineering teams and Channel Business Partners, as well as communicating with senior stakeholders.• Successfully drove implementation of the Customer Lifetime Value framework to incentivize the Marketing Channel to acquire higher quality customers. Created collaboration between teams and effectively organized detailed initiatives while communicating the right level of information to various audiences.• Conducted numerous detailed discussions with the Marketing Product Technology team on data requirements and understanding of the nuances of the Marketing Channel, set expectation levels with senior stakeholders, and worked globally to ensure high quality implementation.• Developed and launched the Growth Analytics internal rotation program, ensuring the right culture was established within the team to encourage career development and succession planning within the organization.

• Designed and managed the development of data quality “monitors” to verify the health of data within the system across various subject areas including HR, Suppliers and Finance by working with management to understand data quality issues and assess where monitoring can add value.• Trained offshore resources on production support issues for the Indirect Materials Data Warehouse through one-on-one coaching and creation/delivery of reference documentation to enable them to successfully own the impact assessment of the Data Warehouse