Jamie Wallin Email & Phone Number

Grand Rapids, Michigan, United States

-Oversee day to day billing operations for contract revenue, T&M services, IT hardware and Managed Services-Serve as subject matter expert with product teams to implement billing system enhancements-Collaborate between departments to ensure invoicing is done in accordance to executed agreements.-Oversee month-end close process & provide reporting across departments monthly-Collaborate with AR and customers on invoice dispute resolution

Grand Rapids, Michigan, United States

-Created & Implemented Department KPI's & drive process improvement within the billing team- Collaborate between departments on all M&A-related activities.-Maintained billing administrator responsibilities

Grand Rapids, Michigan

-Responsible for invoicing billable services and hardware sales, processing purchase orders and tax-exemption certificates, insuring invoice accuracy and handling any disputes or corrections. -Provide various levels of support to sales teams, service teams, customer success, and customers. -Work with internal product owners to make system improvements, and with M&A related activities.-Manage month-end timeline and provide month-end financial reporting.

Grand Rapids, Michigan

Greater Grand Rapids, Michigan Area

Customer Support is the initial point of contact for all customers; answering all incoming calls and assisting in any way that is necessary. Additionally, I fill the Training Administration role and prepare all necessary courseware, training materials, and communication needed for training courses, and assist in developing and facilitating customer service training, and training material for new employees. Addition functions of this team include:-Planning and execution of meetings, training courses and events-Placing service calls to Field Service Engineers, and escalating tickets as needed to ensure service levels are met-Arranging corporate travel accommodations -Providing CPR training to employees -Monitoring calls that are placed through the after-hours service to ensure quality control-Creating bookings and manage enrollment in the LMS system-Hosting webinars

Grand Rapids, Michigan

-American Heart Association Certified CPR&First Aid Instructor-Coordinating EMS education programs; scheduling and staffing classes, processing registrations-Billing, Accounts Receivable, Collections for tuition payments-Administrative duties (filing, scanning, data entry)-Compiling monthly and annual reports-Edit and review documents-Make updates to social media pages, company website, and educational brochures-Data intake and programming of Personal Response System units. -Scheduling installation of units-Attend local events to help educate the public on offerings and capabilities Customer Service Rep/Collections Specialist (2009-2012):-Processed patient payments and entered insurance denials-Followed up with patients and insurance companies re: past-due accounts-Submitted claims and medical documentation to insurance companies-Verified health insurance eligibility

Lansing, Michigan, United States

I began as a part-time intern, and would later become full-time staff, working on the event planning team. I helped in marketing, planning, and execution of various broadcasting seminars, conferences and awards programs.