Jamie Watt Email & Phone Number

Wellington, New Zealand

Wellington, New Zealand

Primary liaison and key stakeholder at Xero for all AWS/Azure/GCP cost efficiency and modernisation initiatives. Leading a delivery team of 6 DevOps engineers to build and maintain specific FinOps related products using agile methodologies (Scrumban) and prioritisation frameworks (RICE). I work directly with the Finance, Platform, SRE, and Security functions at Xero. I am also a direct contact for our AWS Enterprise contacts (Technical/Account Managers) regarding billing matters (EDP and… Show more Primary liaison and key stakeholder at Xero for all AWS/Azure/GCP cost efficiency and modernisation initiatives. Leading a delivery team of 6 DevOps engineers to build and maintain specific FinOps related products using agile methodologies (Scrumban) and prioritisation frameworks (RICE). I work directly with the Finance, Platform, SRE, and Security functions at Xero. I am also a direct contact for our AWS Enterprise contacts (Technical/Account Managers) regarding billing matters (EDP and credits etc). Experience using AWS Cost Explorer and CloudHealth, as well as working with Cost and Usage Report data using a suite of products.As a Product Manager, delivery is focused on quarterly planning with an OKR framework. My goal is to identify business and customer problems with an intent to work through the journey to a satisfactory outcome - in my case, it is identifying platform inefficiencies. Strategic work being managed through agile product management and Operational work being managed through an “interrupts” schedule.● Migration of all Xero SQL data to AWS S3 Glacier Deep Archive● Since reached a 95% fleet reservation using Savings Plans and RIs● Modernisation of several key solutions - SQL Backups using AWS FSx, S3 Lifecycle policies, optimisation usage of Dedicated Hosts to reduce capacity (and MS SQL licensing footprint)● Implementation of tagging system which utilises a single “uuid” tag to reference the corporate system to automatically apply human readable tags without error● Tagging (automated governance on cloud resource tagging standards)● Cloud Asset Visibility (showback of cost and usage through the use of native AWS Services ie Config)● Automated Billing processes (Utilising the AWS CUR and automated purchasing of RIs and Savings Plans)● Resource Expiry (automatic deletion or archiving of AWS resources backed by Cloud Custodian)● Automated EC2 Rightsizing product (AWS Compute Optimizer into Slack notifications) Show less

Wellington & Wairarapa, New Zealand

ResponsibilitiesPart of the Site Reliability team, responsible for monitoring and analysing platform and software cost and usage. Providing forecasting for finance and procurement, and usage to all portfolio / GM level management. As a new capability at Xero, this role is also responsible for the creation and improvement of all platform cost optimisation processes. Key tasks include:Cloud Economics/Platform Cost and Usage Analytics and ReportingCloud Asset… Show more ResponsibilitiesPart of the Site Reliability team, responsible for monitoring and analysing platform and software cost and usage. Providing forecasting for finance and procurement, and usage to all portfolio / GM level management. As a new capability at Xero, this role is also responsible for the creation and improvement of all platform cost optimisation processes. Key tasks include:Cloud Economics/Platform Cost and Usage Analytics and ReportingCloud Asset ManagementCost-to-Serve Direct Cost Budgeting and Forecasting (including reduction of cost-to-serve spend)AchievementsIncreasing mandatory tagging on AWS resources from 37% to 76% in 12 monthsAchieving direct savings of $2.16 m on AWS in 12 months (EC2, EBS, and RDS) and YoY with a further $757k from dedicated hosts, and a 20% reduction on Azure spend for Internal ITImplementation of EC2 RI process (over 70% fleet reservation with a 99% utilization rate - over $1m USD savings/pa)ProjectsTagging compliance project for TCO (business liaison)CloudHealth implementation and training (subject matter expert)Lead for platform direct cost rolling budget framework (including cost and licensing models)Lead for offboarding superseded hosting services provider Show less

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

ResponsibilitiesBased within the Process Services department. Identifying any risks or issues with licensing compliance for all Datacom clients (primarily MBIE). Managing any process and service documentation for continual service improvement.Software asset management (through License Dashboard License Manager)Vendor-side client and third-party relationship management (the face of SAM for Datacom)Service Improvement – process documentation and… Show more ResponsibilitiesBased within the Process Services department. Identifying any risks or issues with licensing compliance for all Datacom clients (primarily MBIE). Managing any process and service documentation for continual service improvement.Software asset management (through License Dashboard License Manager)Vendor-side client and third-party relationship management (the face of SAM for Datacom)Service Improvement – process documentation and reportingAchievementsOverhaul of the Software Request Process – improvements to change order workflowProjectsMigration of all clients to new License Manager (technical requirements and data conversion)Renewals – Adobe Creative Cloud, Microsoft Licensing Mobility Show less

Wellington & Wairarapa, New Zealand

ResponsibilitiesPart of the Internal IT team, providing global IT asset management for Xero. Purchasing and maintaining hardware/software, ranging from small purchases to large agreements. Also, managing the mobile telephony plans and contracts for our global offices.Hardware inventory (global tracking through Google MDM and Oomnitza)Mobile telephony management plans and handsets through Spark, AT&T, Telstra, and O2Vendor/supplier relationship, and contract management… Show more ResponsibilitiesPart of the Internal IT team, providing global IT asset management for Xero. Purchasing and maintaining hardware/software, ranging from small purchases to large agreements. Also, managing the mobile telephony plans and contracts for our global offices.Hardware inventory (global tracking through Google MDM and Oomnitza)Mobile telephony management plans and handsets through Spark, AT&T, Telstra, and O2Vendor/supplier relationship, and contract management globallyPurchase orders and budgets - including role profilingAchievementsMicrosoft MSDN savings of $700k rolling pa, migration from VS Premium to Professional company-wideMigrate Xero over to Microsoft Products and Services Agreement from Enterprise Agreement (150k\pa saving)ProjectsLarge software renewals – Google, Microsoft, Adobe, Citrix, and OktaIT and platform services hardware and software budgeting for FY16 and FY17 Show less

Wellington

Responsibilities• Desktop support (Level 1 and 2) for HP and Apple hardware• Server support (Level 3) – SCCM distribution points and domain controllers• Developing process for service management within Xero• Incident/Problem Management Achievements• Align teams towards a singular ITSM tool• Obtain enterprise pricing for HP and Apple hardware globallyProjects• Office365 and Google migrations• Global hardware refresh planning from older desktops to… Show more Responsibilities• Desktop support (Level 1 and 2) for HP and Apple hardware• Server support (Level 3) – SCCM distribution points and domain controllers• Developing process for service management within Xero• Incident/Problem Management Achievements• Align teams towards a singular ITSM tool• Obtain enterprise pricing for HP and Apple hardware globallyProjects• Office365 and Google migrations• Global hardware refresh planning from older desktops to laptops for BCP Show less

ResponsibilitiesI was based in Pastoral House working on the Ministry for Primary Industries contract. My role comprised of providing onsite support for all the users in the Pastoral House and also the ASB Bank House. We also provided hardware for all other MPI sites around New Zealand. The job logging system here was BMC Remedy.• Installing, reimaging, and repairing workstations• Logging warranty calls for hardware• Troubleshooting general issues at desk-side• ICT… Show more ResponsibilitiesI was based in Pastoral House working on the Ministry for Primary Industries contract. My role comprised of providing onsite support for all the users in the Pastoral House and also the ASB Bank House. We also provided hardware for all other MPI sites around New Zealand. The job logging system here was BMC Remedy.• Installing, reimaging, and repairing workstations• Logging warranty calls for hardware• Troubleshooting general issues at desk-side• ICT Support role for project rollouts• Nationwide hardware support and procurementAchievements• Complete nationwide refresh of workstations for MPI. Preparing for Windows 7 rollout project in the near future.Projects• Notebook, netbook, and desktop refresh project.• Queensland Fruitfly Incursion – providing critical IT support within Pastoral House. Also providing IT support for “Project Taurus” a training incursion to test MPI systems. Show less

ResponsibilitiesI was based in the Asteron Centre working on the Inland Revenue Department contract. My role was to provide Desk-side Support for the 1800 IRD employees in this building. We provided BAU support through the job logging system BMC Remedy for a number of issues that affected the users directly.• Installing, reimaging, and repairing workstations• Logging warranty calls for hardware• Troubleshooting general issues at desk-side• ICT Support role for project… Show more ResponsibilitiesI was based in the Asteron Centre working on the Inland Revenue Department contract. My role was to provide Desk-side Support for the 1800 IRD employees in this building. We provided BAU support through the job logging system BMC Remedy for a number of issues that affected the users directly.• Installing, reimaging, and repairing workstations• Logging warranty calls for hardware• Troubleshooting general issues at desk-side• ICT Support role for project rollouts• Ensuring the tape backups for 12 IRD servers (reporting and off-site storage)Achievements• Migrate IRD from Windows 2000 to Windows XP, and eventually migrate from Windows XP to Windows 7 (Novell to a Microsoft environment)Projects• Migrated IRD in the Asteron Centre from Windows 2000 to Windows XP, and eventually from Windows XP to Windows 7.• Salvage, recover, and rebuild 400 workstations within a week for the lost Christchurch branch during the earthquakes. Show less

Responsibilities• Provide technical support for clients (remote or onsite)• Provide clients with solutions and supply quotation• Support other staff members• Standard protocol – log incoming jobs, answering phones, cleaning up etcAchievements• Acquiring Phoenix Group Ltd in Hamilton. A group of 6 bars and restaurants based in the Hamilton CBD.• Providing methods that are currently being used now by Compel to efficiently repair workstations from viruses and malware to… Show more Responsibilities• Provide technical support for clients (remote or onsite)• Provide clients with solutions and supply quotation• Support other staff members• Standard protocol – log incoming jobs, answering phones, cleaning up etcAchievements• Acquiring Phoenix Group Ltd in Hamilton. A group of 6 bars and restaurants based in the Hamilton CBD.• Providing methods that are currently being used now by Compel to efficiently repair workstations from viruses and malware to general OS problems in the shortest time possible. Projects• POS / Router rollout for Stevens, Hallensteins, and Glassons at the new Te Awa Mall in Hamilton• Workstation image rollout and upgrade at Sacred Heart Girls College in Hamilton Show less

Computerz and More is a small boutique computer repair company based in Gisborne dealing primarily with home users. Computerz and More had three staff members and I was employed as a computer technician.Responsibilities• Retail (Service and Sales)• Computer repairs (onsite and in-house)Achievements• Completely redesigned the Computerz and More website• Moved from a basic workgroup over to a Small Business Server with an SQL job management system.

Diploma, Information And Communications Technology

Education record