Jamie Weinhardt, B. Commerce Email & Phone Number

London, Canada Area

London, Canada Area

Southwestern Ontario

Managed all aspects of sales within the Southwestern Ontario territory, including identifying and evaluating opportunities, establishing relationships with target customers, producing and delivering detailed presentations, leading proposal efforts, developing marketing strategies, booking orders, layout/paginating each publication and managing accounts receivable• Carefully selected by management to participate in a number of focus groups/committees to review new implemented processes, resulting in improved efficiencies, reduced production costs and improved customer experience. Processes reviewed included Salesforce, new corporate website and mobile app, credit/aging process and Content Management System• Proficiently provided impeccable quality assurance ensuring that all required information, pictures. logos and images, ran correctly in ads, on website and mobile app. Verified that all were updated adhering to strict deadlines and company policies resulting in customer satisfaction and a strong repeat business• Promoted by management expanding territory from London market to all of the region of SWO while successfully transitioning 3 publications into 1 SWO issue, resolving client concerns regarding ad placement, front/back covers and limited colour ad positions• Ambitiously completed certification as the first sales representative in the Google Digital Sales course which increased digital sales as a Google Partner• Successfully sold one of the first websites built and designed for clients along with a Search Engine Optimization and Pay Per Click campaign resulting in $5000 profit plus an additional $25,000/year in revenue• Sold first banner ads on the YP NextHome website filling all available banner positions in the SWO market• Consistently leading sales representative for the National Student Rental Guide – selling up to half of the ads in the issue• Managed and grew an advertising portfolio of $1,200,000 and between 50-60 client accounts

London, Canada Area

• Efficiently managed up to 30 staff members in cross functional Classified Sales & Service department, in both union and non-union environment, resulting in increased revenue and improved service levels. The call center averaged 20,000 calls per month• Diligently ensured that revenue budgets were met or exceeded and expense budgets were met, while constantly exceeding all departmental goals and key performance indicators• Successfully sold classified ads into the Free Press, London This Week, Pennysaver and online which led to increase in sales• Accurately produced and analyzed departmental reports allowing managers and directors to monitor and measure staff’s performance, track revenue, ads, linage and service levels• Thoroughly prepared and conducted staff performance appraisals resulting in improvement in the accuracy of employee performance and establishing relationship between execution and potential reward.• Effectively communicated and interacted with many internal and external customers, ensuring excellent service and relations. This included suppliers, clients, co-workers and management

London, Canada Area

• Actively ensured that all computer, phone systems and equipment were running effectively and efficiently for call center, which led to great customer service, minimizing loss of revenue and high staff morale• Regularly ensured all phone line messages were up to date and working for phone systems including holiday messages and emergency messages resulting in excellent customer experience. I was on call 24/7 for any such emergencies• Objectively contributed to the selection and implementation of new systems/software, including ad order entry system, IVR/phone system and phone monitoring software. This ensured customer satisfaction, more consistency and increase in staffing efficiency and morale• Diplomatically operated as liaison between the media department and the Information Systems, Imaging and Operations departments on important key issues, leading to an increase in revenue, improvement in customer service and overall efficiencies, and a decrease in errors. This included computer and phone systems, layout of the classified ads/section, obituary notices and press/distribution issues• Consistently ensured the delivery of products to customers in a timely and accurate fashion, leading to better customer experience, reduction of complaints and reduced write offs and/or credits

London, Canada Area

• Successfully implemented the first centralized Customer Sales Service department in a Canadian newspaper and one of the first in all of North America, resulting in improved customer satisfaction, service levels and revenue • Coordinated daily activities of the Customer Sales Service staff and acted as a front-line resource• Effectively trained and coached staff on new systems, procedures, promotions and products, which led to improved customer service, higher staff morale and increased efficiencies• Carefully developed and modified weekly and vacation schedules for centralized call center meeting budget constraints, ensuring customer service and revenue targets were achieved• Accurately generated and submitted payroll for centralized call center staff resulting in staff getting paid correctly and in a timely fashion, which increased staff morale

London, Canada Area

• Managed issues with credit card and auto bank withdrawal accounts and other customer inquiries