Jamika Garrett, Mba Email and Phone Number

• Responsible for internal support for internal employees at all levels via phone and deskside support for PC and Mac computers as well as mobile support.• Managed the ACD call queues daily and monitored calls made by other analysts for quality.• Supported software applications on the Tablets, I Pads, I Phones and other hardware devices.• Diagnosed issues with devices on the Windows Mobile Platform, Android Platform and the Apple Platform.• Managed Active Directory, including resetting passwords and access management, on Windows NT and Windows 2008 servers. • Utilized LANDesk, citrix and remote desktop applications to provide remote technical support to DeKalb Medical Center's end-users.• Followed the guidelines and framework of HIPPA. • Used Remedy as a tool to document clients' issues, concerns along with solutions.• Diagnosed problems with Lotus Notes and other email servers.• Provided technical support for printers, scanners and other hardware peripherals including connecting wireless printers and other devices via Bluetooth.• Provided customer service seminars to Support Service Analyst and the Information TechnologyAdministrative Department.• Developed training materials and technical documentation for Support Services Knowledgebase.• Tested applications that the Clinical Applications and Revenue Applications team developed.• Provided Level 2 Support for other Support Services Analyst and other departmental employees when escalated by internal employees, contractors, and customers.

• Provided excellent customer service and technical support to Rollins internal customers.• Utilized the air watch utility to provide remote support for Apple and Intermec Devices.• Remoted into Rollins employees' mobile devices and PCs to provide technical assistance.• Utilized Remedy as a tool to document clients' issues, concerns along with solutions.• Provided technical support for Rollins software applications and Intermec devices.• Troubleshot problems with Microsoft Exchange and other email servers.• Provided technical support for mobile devices and handheld printers.• Supported software applications on the I Pads, I Phones and other hardware devices.• Diagnosed issues with devices on Windows Mobile Platform and the Apple Platform.• Installed software on Intermec handheld devices via web and remotely.• Provided excellent customer service and technical support for Rollin's Clients.• Connected wireless printers and other devices via Bluetooth.• Trained the Year Up Program Interns how to provide technical support at ITC.• Served as a mentor for students in the Year Up Program.• Created training materials and technical documentation for Rollins Knovo Knowledgebase.• Tested software that was created by the software development team.• Handled Level 2 Escalations when escalated by consumers and Level 1 technicians.• Utilized Air Watch as a MDM tool to manage mobile devices.

• Evaluated, designed, and implemented curriculum, testing, and teaching methodologies.• Served on the curriculum committee at Virginia College’s Montgomery campus.• Taught students and provided excellent classroom management skills.• Provided maintenance on the computers in the keyboarding lab.• Managed Montgomery VC's keyboarding program and lab.• Managed and supported over 150 students and colleagues.• Motivated students to learn and to achieve their educational objectives.• Communicated effectively with the students and administration.• Prepared educational reports and reports for students' progression.• Used instructional technology to enhance students learning objectives.• Provided excellent customer service and leadership assistance to ECA clients.• Provided content management support for the AOM department.• Performed data migration on websites as well as software.• Provided instruction to students virtually at VC online.• Used the blackboard and online classroom for discussions.

• Provided Hardware and Software support to clients with PCs and laptops.• Resolved issues dealing with blackberries, modems, monitors, mouse, keyboards, printers, scanners, networks, and operating systems such as Windows98, ME, 2000, NT, XP and VISTA operating systems.• Provided leadership, supervision and support to CGS’s Desktop Support Team.• Dispatched technicians’ onsite to provide support to end-users and other clients.• Provided support for networking and wireless issues.• Used Clarify as tracking database for incoming calls on customer’s warranty, devices, known problems, and solutions, phone number, address, and operating system.• Supported Mozilla and Internet Explorer, as well as customer’s upgrades and other software issues• Performed technical troubleshooting and maintenance on the phone with clients.