Jami Kliner Email & Phone Number

Tallahassee, Florida, United States

Tallahassee, Florida

I decided to be an independent because in our Florida market, having access to a wider selection of companies will allow me to shop rates and coverages for you more quickly and efficiently.

Tallahassee, Florida

Agency Owner of a start-up agency; proven operational team leadership with exceptional knowledge of standards and guidelines for Property and Casualty and Life products. LICENSES: 2-20 and 2-15

Tallahassee, Florida Area

Lead Trainer of the Division’s Coaching Team, responsibilities included: providing education for the division to research and resolve insurance issues; creating training materials to ensure consistent delivery of compliance to staff; identifying additional training opportunities; assisting managers with division goals and hiring of call center staff; performing classroom training sessions; conducting random audits of staff performance on consumer helpline and handling of consumer complaints to measure quality of service.Also managed special projects related to internal and external websites and databases to streamline the Division’s established policies and procedures; conducted extensive testing of the Division’s database and websites to ensure successful initiation of projects; Liaison for IT issues effecting staff (served as Assistant IRMAG for the Division); maintained project development and testing notes in SharePoint.Special Accomplishments/Recognition:Initiated and coordinated the development of the Department’s Division of Consumer Assistance websites; including Company Complaint Response System (CCRS) to streamline the division’s correspondence with insurance companies and reduce cost for the division. Manage other Division of Consumer Services websites, such as: eStorm, Online Consumer Assistance, Company Data Update, and Complaint Comparison. AWARDS: Davis Productivity Award 2012 for the Department’s CCRS website. Employee of the Month: October 2013, March 2014, September 2014, and October 2015.

Tallahassee, Florida Area

Representative for the State of Florida’s CFO in the Division of Consumer Assistance Call Center; conducted research both promptly and independently on all lines of insurance, including P&C, Health, Life; communicated clearly and effectively in-person, by telephone, and by written correspondence; consistently achieved Division goals and expectations at a 95% achievement level; well versed in all applicable Florida Statutes, rules, policies and procedures affecting the Department's interactions with the insurance industry and financial matters.Special Accomplishments/Recognition:Recruited to work on independent and group projects by Senior Management where my attention to detail and efficiency were appreciated; including the My Safe Florida Home project and the Department's Hurricane Mitigation project.

Orlando, Florida Area

Managed a seven person team in a high-paced, award-winning agency; proven operational Team Leadership with exceptional knowledge of standards and guidelines for Property and Casualty and Life products; initiated and maintained sales and marketing procedures which placed our Agency Top 10% Nationally and 1% Statewide.LICENSES: 4-40 and 2-15 AWARDS: 2005 & 2004 Top Sales Agent; Allstate Certified Professional Representative

Associate'S Degree

Business Administration And Management, General

Bachelor Of Science - Bs, Political Science And Government, 3.5

Minor in Psychology

Master Of Public Administration - Mpa, 3.5

Dual enrollment.