Jamil E. Email & Phone Number

Highbury And Islington London, United Kingdom

Currently working on the Complaints Resolution Project Team clearing the backlog of Complaints.Dealing with all types of complaints. This involves taking ownership of a complaint right through to completion.Investigating matters raised by the complainant via email, telephone and writing, making appointments with tenants and sub contractors for repairs.Chasing up customer feedback to ensure complaint has been dealt with sufficiently.Making recommendations for compensation claims and good will gestures. Dealing with all types of repairs and maintenance issues including reactive repairs, raising repairs, booking appointments.Also resolving Rent and Estate service calls including anti-social behaviour and communal maintenance issues.Accurately updating and maintaining customer records and corporate database.Liaising with various internal departments, contractors and external companie

Guildhall

Working in the busy Customer Contact Centre as first point of contact, dealing face to face with customers about a wide range of Council services such as Town Planning, Building Control, Social Services, Housing, Housing Repairs, Environmental Issues and Complaints handling.Assisting with pre-application advice in regards to planning applications and Building control applications.Generating Ordinance survey maps Dealing with all types of repairs and maintenance issues including reactive repairs, raising repairs, booking appointments.Also resolving Rent and Estate service calls including anti-social behaviour and communal maintenance issues.Accurately updating and maintaining customer records and corporate database.Resolving queries through to the end, liaising with various departments and external agencies to ensure customer’s needs are met.