Jamil Grady Email & Phone Number

Ridgefield, Wa, Us

United States

Canada

As Operations Vice President for Javon Behavioural Institute, my role was pivotal in overseeing the institution's operational health, establishing Objectives and Key Results (OKRs), and identifying Key Performance Indicators (KPIs) to support those OKRs.Subsequent to the design and deployment of the marketing system and related technologies as well as internal productivity and collaboration tools, I assumed operations management duties to drive adoption of all process and platform improvements

Canada

As a Strategic Planning Consultant for Javon Behavioural Institute, I acted as the Director of Marketing and Development. My responsibilities were comprehensive and included conducting thorough assessments to understand the institution's goals, challenges, and vision; developing tailored strategic plans aligned with its mission and objectives; conducting market research; advising on business model improvements; recommending processes and systems for operational efficiency; assisting in financial forecasting and resource allocation; providing technology adoption insights; collaborating with stakeholders for strategic alignment; managing organizational change; and defining success metrics for strategic business development initiatives.

Tucson, Arizona, United States

New Mexico, United States

As the IT and Web Project Manager for a non-profit online school and publishing house, my role encompasses a wide range of responsibilities, from managing end-to-end IT and web projects, gathering requirements, coordinating teams, managing timelines and budgets, to ensuring quality assurance and user experience. Serving stakeholders and users efficiently and effectively is at the core of my responsibilities. Below, I detail how I utilized various skills in my role to ensure successful project execution and client satisfaction.I oversaw and managed multiple organization-wide IT projects, including:- SharePoint design, development and internal service management- ISP migration, network redesign and network-use policy development- Disaster Recovery process development- Backup and Restoration policy, process, procedure and technology solution deployment- Mac integration project- Azure-hosted custom application development project, including managing overseas development team across ongoing agile development cyclesSpecialized experience: DEI/Race, Equity and BelongingI was nominated to co-lead - alongside the executive director - an internal strategic initiative to critically assess internal equity outcomes, develop interventions to create a more equitable experience for all employees, and led a 2 year effort to implement and iterate said improvements.In summary, my attention to detail, customer service finesse, oral communication expertise, and problem-solving acumen are all vital skills that I utilized effectively in my role as IT and Web Project Manager for a non-profit online school and publishing house. These skills contributed to the successful integration of IT solutions and web development, supporting the non-profit's educational and publishing initiatives.

New Mexico, United States

In my role as IT Manager for the CAC, I executed IT strategies, managing the IT team and infrastructure, implemented software solutions, ensured data security, managed vendor relations, provided user support, oversaw the IT budget, managed technology upgrades, and developed disaster recovery plans. These responsibilities were essential to ensure the organization's IT infrastructure robustly supports its educational and publishing endeavors.

New Mexico, United States

As a Service Delivery Manager for an IT managed service provider I managed two large research and engineering clients, including maintaining client satisfaction and ensuring optimal service delivery. I cultivated and maintained strong relationships with clients, defined service requirements, led service teams, ensured adherence to Service Level Agreements (SLAs), resolved client issues, monitored service performance, communicated updates, optimized resource allocation, mitigated risks, and identified opportunities for service expansion.I scrutinized client requirements to tailor service solutions accurately, carefully tracking service performance against SLAs, meticulously reviewed service deliverables, addressed client concerns with precision and thoroughness, analyzed service performance metrics in detail, and ensured meticulous resource allocation. This attention to detail ensured top-tier service quality, client satisfaction, and operational excellence.

New Mexico, United States

As the Operations Manager for a new facility and service offering from a large IT MSP, I was responsible for the entire lifecycle of our device imaging capability for secure-environment use. I collaborated with and managed an interdisciplinary team including Windows engineering admins - to develop appropriately hardened Windows images and the processes to update them in order to continually meet client's requirements; local Field Services teams - to develop and implement device deployment and post-configuration processes and procedures; and newly-hired imaging technicians to receive COTs systems, apply hardened images, asset tag and register and device deployment to facilities across the country. I designed and created all standardized processes across technical and service delivery functions including warehouse operations, device configuration and deployment, asset management, and with integration with technical support teams for break-fix and drop-ship activities as well.I scrutinized client requirements to tailor service solutions accurately, carefully tracked service performance against SLAs, meticulously reviewed service deliverables, addressed client concerns with precision and thoroughness, analyzed service performance metrics in detail, and ensured meticulous resource allocation. This attention to detail ensured top-tier service quality, client satisfaction, and operational excellence.I addressed client challenges swiftly, identified areas for performance optimization, allocated resources strategically, ensured SLA adherence, and proactively identified and mitigated potential service-related risks. My problem-solving expertise ensured seamless service, client satisfaction, and operational excellence.

New Mexico, United States

In my capacity as a Service Delivery Manager for The Kemtah Group, I had the responsibility of managing a large healthcare corporation client, which involved a wide array of critical duties essential for maintaining client contentment and guaranteeing the best service delivery. My responsibilities included developing and sustaining robust relationships with our client, determining service necessities, leading teams, confirming compliance with Service Level Agreements (SLAs), addressing client problems, assessing service performance, communicating progress, optimizing the allocation of resources, minimizing risks, and recognizing opportunities for service growth. I established solid relationships with clients, attentively listened to their distinct needs and expectations, effectively communicated service updates and enhancements, promptly and professionally resolved client issues, customized solutions to align with each client's preferences and objectives, and integrated client feedback into service improvements. My expertise in customer service cultivated client loyalty, contentment, and enduring partnerships.I interacted effectively with clients to comprehend their needs and expectations, coordinated teams through clear verbal communication, clearly conveyed service updates and enhancements, addressed client concerns and issues through constructive conversations, and conducted efficient client meetings to review service performance. My proficient oral communication facilitated collaboration, comprehension, and successful service delivery.I promptly addressed client challenges, identified areas for performance enhancement, strategically allocated resources, ensured compliance with SLAs, and proactively identified and addressed potential service-related risks. My expertise in problem-solving guaranteed uninterrupted service, client contentment, and operational efficiency.

New Mexico, United States

I was promoted to Tier II remote support analyst three months after starting in an entry-level role, surpassing teammates with degrees and certifications. This was due to my methodical problem-solving methodology, creative approach to systemic team issues such as being a change agent in process standardization and knowledge management, and relentless focus on improvement in order to most efficiently and expeditiously our healthcare end-users.I regularly led my peers in performance - in both quantity and quality of service - and intuitively developed and offered process improvements that raised the productivity and efficacy of the entire team.

New Mexico, United States

As a Tier 1 Remote Support Analyst for the IT managed service provider, my role encompassed several key responsibilities that were crucial for ensuring seamless technical assistance and client satisfaction. As a Tier 1 Remote Support Analyst, I played a crucial role in ensuring seamless technical assistance and client satisfaction for the managed service provider. I executed all responsibilities reliably and was the top-performer on my team within 45 days of beginning this role, with no prior experience.I consistently recorded comprehensive information about technical problems and resolutions. I provided step-by-step instructions with meticulous accuracy. My attention to detail ensured thorough support, accurate solutions, and client satisfaction.I effectively conveyed technical solutions in a user-friendly manner, and swiftly addressed client concerns to ensure satisfaction and service continuity. I offered patient and helpful instructions during remote support interactions.I effectively explained technical solutions to end-users over remote channels, and engaged in productive oral communication to address technical challenges. My adept oral communication fostered understanding, problem-solving, and end-user satisfaction.I applied creative approaches to address a variety of technical challenges, and employed problem-solving skills to stay updated with evolving technologies. My problem-solving acumen ensured efficient technical support and client satisfaction.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor'S Degree, It Business Management