•Manage day to day operation of branches, Abu Dhabi, Dubai and Al Ain.•Develop awareness of Branches in the market place.•Organize events hosted in the branches to raise awareness of ADF.•Record and provide MI for walk-in clients and business generated from branches.•Ensure maximize all opportunities through branches.•Follow up each touch points to maximize number of prospects and applicatipns.•Develop and monitor referral process.•Identify areas for cross-sales.•Visits local business, build relationships and work with the channel relationship manager to provide presentations.•Responsible for providing excellent client service through the branches.•Handle any complaints/EODs received via branches. .

Manage the branch and relief the branch manager Manage and handle a team with 8-people in customer service unit in Sharjah Branch To develop and manage the customer service experience with Personal Banking customers. Analyzing the branch customer‟s complaints to reach the lowest complaint ratio via customer base. Maximize the level of sales/referral activities and cross sales within the Personal Banking Team. Responsible for achieving the assigned financial targets for the team. Contribute to effective training and development of staff under the jobholder‟s control. Ensuring compliance with audit recommendations, local laws, group compliance, and money laundering requirements The Anti-Money Laundry Officer at the branch Develop and improve the staff level of service by using “smart” plan Ensure all the staff member maintain the required Product knowledge and courses Communicate business strategy and expectation of performance to team members. Acting as Relationship Manager for private Banking customers, (ELLITE). Achievements:-1. Champion for the personal loan contest July -20072. Champion for the personal loan contest November-20073. Excellent performance SCRO- yearly appraisal 2007.4. Champion for the fixed deposit contest. August 2008.

Manage the branch and relief the branch manager Manage and handle a team with 8-people in customer service unit in Sharjah Branch To develop and manage the customer service experience with Personal Banking customers.Analyzing the branch customer's complaints to reach the lowest complaint ratio via customer base.Maximize the level of sales/referral activities and cross sales within the Personal Banking Team.Responsible for achieving the assigned financial targets for the team.Contribute to effective training and development of staff under the jobholder's control.Ensuring compliance with audit recommendations, local laws, group compliance, and money laundering requirementsThe Anti-Money Laundry Officer at the branch Develop and improve the staff level of service by using "smart" plan Ensure all the staff member maintain the required Product knowledge and courses Communicate business strategy and expectation of performance to team members.Acting as Relationship Manager for private Banking customers, (ELLITE).

Handling customers complains and quiresMonitoring agent's performance.Manage to Improve customer perception and service standard by monitoring and reviewing procedures and reducing number of processing errorsCompliance to legal and regulatory framework for reducing operational/reputation riskEnsure consistently high level of customer service is maintained towards customers and thus contributing positively to the image of the bankTo proactively learn and develop the team members Ensure proactively cross sell and refer profitable banking products Manage to deal effectively with all customer queries and complaints in a timely MannerMange to Handling general customer queries and redirecting them as appropriate To other staffEnsure product and process knowledge including that of competition is current at All time.