Jamil Muhammad Email & Phone Number

Pakistan

Karāchi, Sindh, Pakistan

Karachi

Karachi

Work on Employee Turn over / Attrition.Research, analyze, and present data as assigned.Prepare monthly headcount dashboard.Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics.Troubleshoot data and reports.Ensure compliance with Data Privacy and Protection Guidelines.

Karachi

• Prepare Branch MI on daily basis and share with branches.• Maintain daily turnover summary report with branch wise inflow and outflow.• Tracking of different promotions / Alliances.• Work on NTBs, (Tracking of Avg balances and income)• Share debit card renewals on monthly basis with the management.• Maintain dashboard for Branch Expenses on monthly basis.• Prepare deck for consumer review.• Prepare data for weekly sales call and share with liability… Show more • Prepare Branch MI on daily basis and share with branches.• Maintain daily turnover summary report with branch wise inflow and outflow.• Tracking of different promotions / Alliances.• Work on NTBs, (Tracking of Avg balances and income)• Share debit card renewals on monthly basis with the management.• Maintain dashboard for Branch Expenses on monthly basis.• Prepare deck for consumer review.• Prepare data for weekly sales call and share with liability Head.• Maintain MI for Barclays JIAP lounge visitors.• Share incentive payout with finance on quarterly basis. Show less

Karachi

• Follow the procedure for customer call back on different transactions received country wide through Citiphone, CBOL or mail / messenger.• Handle MIFT instructions received externally from client or internally from within bank initiated via fax, paper mail/ messenger, email or electronic file transfers (CBOL).• Identify and escalate priority issues.• Follow up customer calls where necessary.• Complete daily call logs.• Maintain daily recording line check to ensure all calls… Show more • Follow the procedure for customer call back on different transactions received country wide through Citiphone, CBOL or mail / messenger.• Handle MIFT instructions received externally from client or internally from within bank initiated via fax, paper mail/ messenger, email or electronic file transfers (CBOL).• Identify and escalate priority issues.• Follow up customer calls where necessary.• Complete daily call logs.• Maintain daily recording line check to ensure all calls are on recording for future reference. Show less

Karachi

• Daily insurance sales dashboard maintenance.• Maintaining complaint log for CitiAlert / Mobilink Direct Debit / Insurance products complaints and ensure action as per policy. • Daily 20% of sales volume call monitoring for Direct Debit / CitiAlert / Insurance products.• Review the measures for data security are being taken in the unit.• Pull out monthly enrollments and cancellations data for MDD and forward to concern dept for further processing.• Tracking of product/agent… Show more • Daily insurance sales dashboard maintenance.• Maintaining complaint log for CitiAlert / Mobilink Direct Debit / Insurance products complaints and ensure action as per policy. • Daily 20% of sales volume call monitoring for Direct Debit / CitiAlert / Insurance products.• Review the measures for data security are being taken in the unit.• Pull out monthly enrollments and cancellations data for MDD and forward to concern dept for further processing.• Tracking of product/agent wise complaints & highlight problematic areas/ forced sell issues for necessary action.• Manage invoices received from vendors on an ongoing basis.• Track vendor performance, Service delivery and Earnbacks.• Validate invoices against contract terms & conditions.• Maintain vendor management dashboard which provides a bird's eye view across all merchants.• Risk & Control Self-Assessment - Testing, Sampling, and uploading on system, also manually maintenance of files for audit review.• Take care of Record Management Policy. • Maintenance of reward redemption MIS for reward program tracking.• Validation and processing of reward vouchers received country wide. Show less

Karachi

• Call monitoring of sales staff.• Preparing MIS of the cards attrition & reinstatements.• Attrition MIS with analysis on attired accounts.• Preparing MIS of the reasons for cards attrition & reinstatements. • Maintaining MIS of incentives given to customers to retain them.• Evaluate officers based on their number of retained customers.• Working closely with Operations & Citiphone regarding customer’s queries, blocking & unblocking of Citibank credit… Show more • Call monitoring of sales staff.• Preparing MIS of the cards attrition & reinstatements.• Attrition MIS with analysis on attired accounts.• Preparing MIS of the reasons for cards attrition & reinstatements. • Maintaining MIS of incentives given to customers to retain them.• Evaluate officers based on their number of retained customers.• Working closely with Operations & Citiphone regarding customer’s queries, blocking & unblocking of Citibank credit cards.• Co-ordinate with Customer service, Marketing, Rewards & Credit departments for the complete resolution of customers query. • To prepare & process monthly commission of CLU Officers based on their performance.• Follow up of undelivered cards for timely delivery.• Maintenance of Monthly Credit cases MIS and processes it.• Daily attrition blocks compilation.• Limit enhancement and limit transfer. Show less

Bachelor Of Commerce (B.Com.), Accounting And Finance, 2Nd Division

Hsc, Accounting And Finance, 2Nd Division