Jamil Smith Email & Phone Number

United States

• Principal strategist for IT processes, including system administration, software, security and testing. Lead staff in completing multiple projects, ensuring long-term requirements of systems operations and.
• Designed and employed strategic plan for development practices that supported long-term future projects.
• Integrated Agile and Scrum methodologies into software engineering processes.
• Deliver elite customer service using Remedy Ticketing system, through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.
• Conducted research, received enterprise-level approval for and implemented SMART Bridgit software to create test.
• Utilized Visio 2010 to create diagrams for server room unclassified/classified servers, and design network topology.

Washington, DC, US

• Managed project scheduling for accounts and mobiles devices, and physical framework for multifunction printers (MFPs). Monitored activity, server racks, and accounts consisting of password resets, updated user.
• Reimagined numerous aspects of records management systems with System Center Configuration Manager (SCCM) to reduce manual verification and processing time.
• Generated specialized accounts for offshore partners and configured mobile devices, such as Galaxy S5.

Vienna, Virginia, US

• Accepted accountability of issues from end-to-end, ensuring expedited resolution and user satisfaction. Supported access to corporate network/wireless and application both on network as well as over VPN.
• Produced new images, reimaged used laptops and delivered software to users with SSCM functions.
• Designated go-to-expert for Ricoh and HP printer repairs, resolutions and inventory management.

Glen Allen, VA, US

• Provided IT support services to organization and ensured continued functionality of systems and services. Directed operating system and software installation, and hardware configuration.
• Resolved profile and computer issues via Active Directory and handled ticketing system with Service Manager.Performed updates for Dell PCs and Lexmark printers, all troubleshooting activities and remote repairs.

• Efficiently monitored nine company-wide trouble ticket queues and maintained all networking devices and infrastructure across the enterprise. Activated accounts for clients seeking new services, and identified and.
• Solved technical issues with multiple diagnostic tools including Active Directory, DameWare and Remedy ticketing.Accurately diagnosed system hardware and software issues through advanced root-cause analysis.

Norwell, MA, US

Printer InstallsVPN and Guardian Edge updatesUnlocked users profiles and guardian edge accountsUsed active directory to add and remove computers from the networkInstalled scanners and faxesImaged dell desktopsImaged laptops dell and IBM

Hanover, MD, US

Remedy Ticket Updating system (7.0 and 7.6)Create Spreadsheets in Microsoft Excel 2007Scan and replace barcodes indicating government equipmentUnpack and connect printers, laptops, desktops, docking stations and monitorsImage laptops and desktops via WHS server

Hanover, MD, US

Tier 2 IT SupportActive DirectoryInstall Scan to file machinesInstall and Set up BlackberrysActive DirectoryInstall CAC readersInstall aircards

Washington, DC, US

Active DirectoryUtilize PC Helps and Demand desk ticketing systemsTroubleshoot printers, desktops and laptopsRemove hard drives from old CPUsAssociate and disassociate phonesTroubleshoot software issues with Blackberry's Remove spy ware and viruses from desktops and laptopsMap printers and computersMove desktop/laptops and phones from one station to a new.