Jamil Sweis Email & Phone Number

United States

Naperville, Illinois

• Coordinated all recruitment, orientation, training, scheduling, coaching, counseling, and disciplining employees. Started the first location in Illinois and managed all start up related activities.
• Created and analyzed weekly Profit and Loss statements for the business and tracked expenses to forecast monthly sales necessary to meet profit goals.
• Launched the first location in Illinois and scouted areas based on demographics, nearby competition, household family incomes, etc.
• Trained employees to adhere to Wayback quality standards and protocols required by the Wayback process. Verified employees completed all required training.
• Established controls within the restaurant to decrease waste, prevent employee theft, review and verify cash deposits, monitor employee training/performance.
• Designed pricing strategies and pricing within menus, estimated food costs and profits; and initiated a marketing and promotional plan.

Morton Grove Il

• Provided leadership and direction for a team of technical support, sales and service personnel, including scheduling, training and development.
• Managed the development and maximization of new service contracts as well as ongoing implementation of T-Mobile product and service programs.
• Ensured premium customer service standards were upheld by fulfilling customer needs with hardware/accessory upgrades, combined service plans and resolving product issues.
• Combined sales promotions, incentive reward programs and training initiatives to maximize employee performance.
• Implemented marketing campaigns to include mailers, text messaging, cold calling, referral incentives and special promotions for preferred clients.
• Solicited outside sales from local businesses, friends/family, corporations, and law firms

Greater Chicago Area

• Directed operations for two high-volume convenience stores with a staff of 25 full and part-time service employees.
• Implemented marketing campaigns that significantly increased customer base.
• Negotiated competitive pricing and developed strategic pricing and product mix programs.

Posen Illinois

• Co-founder and operations manager of a start-up convenience store and quick-serve restaurant: adjoining businesses managed under a single corporation
• Established a brand-new business from the ground-up and established break-even and profitability benchmarks in less than a year; sold entire enterprise for a profit
• Invested heavily in strategic advertising and community relations, along with business-to- business alliances, to build a strong presence across a saturated market.
• Worked closely with business partner to develop long-range plans for payroll/staffing, quality control, food safety, supply chain, customer service and kitchen operations.
• Monitored, evaluated and implemented adjustments to inventory controls, bookkeeping, payroll, vendor relations, sales programs, staff schedules and all daily operations
• Generated a high rate of referrals through the staff’s commitment to customer satisfaction

Greater Chicago Area

• Built a consistent record of improving store-level profitability, leadership teams, inventory and shrink controls, quality standards, sales revenues and customer service.
• Recognized by the corporate office for leading the region in sales and customer service levels.
• Responsible for driving sales as well as developing and recruiting talent to optimize the performance of multiple business units.
• Collaborated with store managers to plan and budget according to profit and loss goals while ensuring corporate programs and policies are executed/maintained.
• Identified store-specific market trends, opportunities and competitive advantages and design strategies to maintain market share and competitive edge.
• Developed annual business plans and budgets for the entire district.

Greater Chicago Area

• Responsible for driving new business development and account growth for a wide range of clients.
• Established a record for surpassing goals for loans and other bank products while providing a high level of operations support to the teller department.
• Cross-promoted a variety of financial products, including consumer loans, investments, CDs, IRAs, securities and interest-bearing checking accounts.
• Developed a productive, profitable and loyal client base by cultivating business referrals through a wide array of community leaders and organizations.
• Advised customers regarding financial portfolios, loans and other needs; uncovered assets for investing and offered consultative advice related to bank products.
• Opened new accounts, explained products and services, interviewed customers to obtain information, issued new account packets and updated database records.

Oak Lawn And Orland Hills, IL

• Fast-track promotion from teller with responsibility for supervising up to 10 tellers and providing assistance with all procedural and customer service issues.
• Responsible for cash drawers and reporting accuracy while overseeing the personal banking department during manager absences.
• Handled large amounts of cash, placed/received coin and cash orders weekly, and shipped out large currency deposits multiple times per week.
• Provided leadership and direction for teller team with an emphasis on identifying customer needs and cross-selling bank products.
• Opened and balanced teller drawers, ATMs and vault; also balanced cash advances and monitored shortages.
• Performed monthly teller difference reports as well as random drawer audits

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations

Business Administration And Management, General