Jamil Taouk Email & Phone Number

Australia

SENIOR SYSTEMS ENGINEERKey Responsibilities:• Resolve level 1,2,3 BAU requests and incidents.• Monitor and troubleshoot issues with AAD sync for multiple organizations.• Consult with customers to establish project requirements.• Enforce conditional access policies.• Configure Duo MFA at a user and server level. • Design and implement MDM across multiple organisations.• Preconfigure Windows laptops using Datto RMM.• Android and iOS mobile device and tablet corporate configuration and deployment.• Create detailed documentation for both technicians and customer.• Managing user account creation, deactivation, configuration, and licensing.• Managing M365 groups, user/shared mailboxes, security groups, and distribution lists.• Managing tenancy security, ie. spam filters and mail flow rules.• Deploying and configuring printers both locally and over the network.• Escalation point for junior techs.• Hardware installation, configuration, and troubleshooting.• Conduct remote and live training sessions with customers, ie. SharePoint and OneDrive demo.• Conduct on-site visits with the purpose ranging from installing hardware such as workstations, printers, wireless access points etc, migrating user devices from on-prem to AAD, and floor-walks to discuss and assist customers with IT issues.

ASSOCIATE SYSTEMS ENGINEERKey Responsibilities:• Resolve level 1,2 BAU requests and incidents.• Provide customer support offsite through weekly site visits.• Microsoft Intune SME.• Key contributor to the decommissioning of Citrix XenMobile and the implementation of Microsoft Intune.• Assist all VIP users with enrolling their mobile devices in Microsoft Intune.• Investigate and troubleshoot issues occurring in the Intune environment, consulting with Microsoft when necessary.• Responsible for a project to automate our ability to deploy mobile devices with the goal of streamlining the process and reducing team workload.• Integrated Apple DEP with Microsoft Intune and setup Apple VPP to automate app deployment.• Created and progressively updated technical and instructional documents for both technicians and customer.DESKSIDE TECHNICIANKey Responsibilities:• Resolve level 1,2 BAU requests and incidents.• Provide customer support offsite through weekly site visits.• Incident escalation.• Customer walk-up enquiries and assistance.• Windows device setup and configuration via SCCM.• Hardware setup and maintenance.• Hardware troubleshooting and replacement.• Customer meeting room setups.• VIP assistance.• Mobile device SME.• Assist customer’s asset manager to directly manage the mobility configuration, deployment, maintenance, and support.SERVICE DESK TECHNICIANKey Responsibilities:• Resolve level 1 BAU requests and incidents.• Answer phone calls from customer.• Assign and action emails from customer.• Document control.• Site visits.• Incident management and resolution.• Mobile device SME, escalation point for all questions and issues.• Contributed to a project to implement Citrix XenMobile, assisting in the enrolment of over 800 devices.• Create documentation in mobility space for both technicians and customer.