Jamila W. Email & Phone Number

Remote

-Serves as subject matter expert of our software product capabilities, and delivering high-quality, customized solutions for our large enterprise clients.-Partners with IMs/PMs and Account Managers on new account implementations, maintaining project timelines, managing software configuration and documenting milestones.-Provides ongoing post-implementation support, including platform training, maintaining user profiles, dashboard/report building, and troubleshooting software performance issues.

Remote

-Expert of platform products and capabilities, delivering high-quality, customized CX improvement solutions for large enterprise clients, using project management methodologies.-Responsible for optimizing survey collection and facilitating data extraction and analysis through custom reporting solutions

Columbia, South Carolina, United States

-Boosted support capacity by guiding new team members in key customer service tasks including software/telephone systems, data management, and interaction logs.-Executed the migration from Mainstreet Glass Software to GlasPacLX software, expanding the company’s customer service capabilities and overall team efficiency.

Bachelor'S, Computer And Information Sciences, Top 5% In Class - Awarded Most Outstanding Evening Student In Computer Science

Major: Software Development Coursework: Python Programming, HTML/CSS, Java, Project Management, Statistics, Hardware Design, Networks

Bachelor Of Arts - Ba, Communications

Major: Organizational Communications Minor: Technical Communications Coursework: Technical Document & Design, Public Relations