Jamila Daggs Email & Phone Number

Oakland, Ca, Us

Alameda

San Francisco, California

Oakland, California

Sunnyvale, California

Oakland, California

-Support the domestic Small Package function to ensure it meets and exceeds customer service and quality objectives. -Assist with the development, assessment, and alignment of service goals with company objectives. -Support the implementation of training activities and provide operational support.Serves as a training assistant to support Small Package operational performance. -Gather performance trend data for senior management to determine improvement areas and raise expectations where appropriate-Follows best practices to ensure consistent high quality Small Package customer service. -Develops monthly performance goals to track and evaluate service objectives. Conducts service trend analyses to determine the best service improvement strategies. -Analyzes data related to people, technology, and information to identify requirements, problems, or inefficiencies in work methods, processes, or flows. Recommends appropriate solutions. -Independently conducts standard analyses to identify problems in methods, processes, or workflow; interprets results of analyses; recommends solutions to address identified requirements, problems, or inefficiencies.-Maintains and updates Operational Excellence databases to ensure the availability of Small Package best practices and service trends for department personnel.

Oakland, Ca

-Follows best practices to ensure consistent high quality Small Package customer service-Assists with the development, assessment, and alignment of service goals with company objectives. -Supports the implementation of training activities and provides operational support. -Develops weekly service reports to inform senior management of Small Package service levels-Demonstrates a complex knowledge of small package operations; considers the impact of small package operations on other parts of the business; develops solutions to improve operations.-Demonstrates an in-depth knowledge of small package operations; evaluates new or improved processes, procedures, methods, tools, equipment, and technology; understands the impact of emerging trends on small package operations; develops strategic plans for effective small package operations.

Oakland, Ca

Handle day to day service issues within the operation:Dispatch delivery and pickup events that occur after service providers leave the building Review and analyze data to create plans maximizing dispatch resultsMonitor clerical needs of union & non union administrative employees to ensure customer needs are metResolve customer concerns & needs within the operationSupport safety and compliance within the operation

Oakland

-Manage sorting and loading operations.-Determines employees’ training needs to produce continuous development plans. -Provides on-going feedback and support to improve performance. -Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement. -Holds others accountable to established performance levels to achieve individual and group goals. -Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. -Communicates with other part-time supervisors to ensure trailers and package cars have been unloaded and there are no packages overlooked. -Completes nightly reports (i.e., employee hours worked, package volume, packages per hour, etc.) and forwards to the full time management to provide a summary of the sort and car wash operations. -Uploads scanner data and resets scanners to ensure proper function for the next sort (i.e. shift). -Reviews payroll data to ensure employee hours are coded correctly and the actual hours worked are computed. Performs initial yard and equipment checks to ensure there are no mechanical issues, necessary operational supplies are available, and sufficient feeder equipment is available Checks safety calendar and other planned safety activities to ensure safety of operations. Reviews daily operating plan and exception reports to identify and manage staffing and operational issues. Participates in pre-sort meetings with full time management to communicate the daily plan and other relevant information. Conducts pre-work communication meeting with hourly employees to review volume estimate reports, volume goals, work procedures, and other planned communication topics.

Oakland, California

B.S., Business Management

Options in: Corporate Management Human Resources Management

Aa, Liberal Arts