Jamila Ohida Email & Phone Number

Lagos, Nigeria

As Customer Success Manager, I am responsible for spearheading the development of the comprehensive annual financial budget which optimizes resource allocation and maximizes profitability.My most notable achievement is leveraging strategic business development initiatives which successfully drove customer growth from 70% to 95%. I also developed innovative sales strategies, enhanced customer retention efforts, and implemented measures to reduce churn rates.

Nigeria

In my role as Community Manager, I ensured that clients had a positive experience and a sense of community within the Hub, overseeing the client onboarding process, communicating effectively with clients, building strong relationships, and implementing personalized strategies to increase client retention. In addition, I maintained an accurate client database and fostered meaningful interactions between clients and team members.

Nigeria

Responsible for building community morale especially during the COVID-19 Lockdown using various Customer Service and Customer Success programs.

Plot 8 Providence Street Lekki Phase 1 Lagos, Nigeria,

Lagos, Nigeria

Master Of Arts - Ma, History And International Relations

B.A, History And International Studies