Jamila Richards Email & Phone Number

I am responsible for teaching my students the English Language and ensuring they understand and are able to speak the language

Remote

Create and optimize listings on booking sites and act as a liaison between home owners and booking platforms like AirbnbEstablishes rental rate by surveying local rental rates and calculating overhead costs and maintain a calendar of reservations to prevent double-bookings and view upcoming rentals Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and other maintenance servicesIncreased customer satisfaction by 15% by implementing strategies to make their stay more comfortableArbitrate adjustments of rated and availability, and issue special offers/refunds when necessary

Remote

Took over 70+ calls in an 8-hour day consisting of booking and making reservations for cruises and flights in the high travel industryCoordinate entry and departure procedures to ease client stress, by booking flights, pre/post hotel stays transportation, etc.Turned incoming inquiries from potential guests into sales of vacation packages.Handled payments, investigate discrepancies, and resolved refunds/credits

Montego Bay, St James, Jamaica

Successfully managed emails and live chats in a timely manner by providing the customer with the accurate informationResearched and audited customer’s accounts for correct billingAccurately completed and created service tickets for customers by using Zendesk, Salesforce and JiraRenew/upsell contracts which increased revenue by 5%

Montego Bay, St James, Jamaica

Assisted customers with troubleshooting steps to resolve their printer issuesIssued service tickets through CRM tools to have a technician go on-siteCreated orders for equipment supplies and track delivery