Jamila Taylor Email & Phone Number

Bangalore, Karnataka, In

• Well versed in Incident Management process.• Good experience in Handling issues related to Shared Folder Permissions issues.• Add / Remove network security groups to shares / folders.• Creating owners / managers for HPA / Network Security Groups.• Handling issues related to Smartcard certificate expiry and recycling smartcards.• Provide timely and concise updates to incident records and incident.• Ensure timely engagement of essential technical support teams/personnel.• Provide updates and escalate to various levels of management according to process.• Engage L3/L4 engineers for issues which are not resolvable at L2 level.• Issues related to Smartcard setup.• Creating audit list of Network groups for share / network folders.• Nesting HPA groups into server administrator groups.• Smartcard provisioning issues.

Salt Lake City, Utah, Us

• Conducted daily system monitoring to ensure the integrity and availability of hardware and software.• Verified alerts and addressed malfunctions promptly to maintain system efficiency.• Monitored job execution and checked logs for UNIX/Linux/Windows Server to ensure error-free operation.• Identified and resolved errors to ensure accurate data processing.• Acted as a liaison between various support groups and third-party vendors to resolve outage issues efficiently.• Interfaced with network vendors to troubleshoot circuit issues and manage trouble tickets effectively. • Managed critical network elements through real-time alarming and fault notification.• Ensured adherence to SLAs, striving to exceed client expectations for service delivery.

Atlanta, Ga, Us

Manage the on-boarding activities for external Clients and Suppliers, including internal system setup, operational readiness and training. To serve as the primary day to day Account Manager for customers and/or third party providers. To provide Services Analyst is charged with ensuring quality and timeliness of product implementations and customer satisfaction in support of new and existing systems for many different clients Lead several live web-based training's each month Ability to interact and communicate with all levels of staff and management Monitor and maintain relationships with third party vendors and ensure adherence to contractual obligations Understanding of underlying consumer operations workflow & technology Provide end-user support for an enterprise-wide spend and contract management tool. The corporate Enterprise Resource Platform (ERP) includes functionality for requisition approval-workflow, contract repository, and vendor management. The Candidate will be the “Go-to” individual for maintaining contract repository and processing new requisitions. The ideal candidate will have expertise related to automated contract systems, report development, procurement operations, and best practices. Work with Operations production to troubleshoot vendor problems and facilitate quick resolution Monitor vendor contractual agreements & own the continuing optimality of vendor network.

Geneva, Geneva, Ch

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backupsPerform regular security monitoring to identify any possible intrusionsMonitored jobs for completion:checked logs and reports for errors and accurate dataCreate incident with the appropriate groupsMonitor network to ensure security and availability to specific usersCreate, change, and delete user accounts per request.Report and escalate to the next level those problems which cannot be fixedPerform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.Support, and/or lead where appropriate, change management, configurations and implementation of the supported products and systemsProvide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues reported by usersProvide on-site support to users during the cut-over of services when requiredOpen and host all bridge calls and gather key personnel to ensure the handling of problem in timely manner

Atlanta, Ga, Us

Responsible for setup and scheduling production QA, sandbox, break-fix, and training jobs across ZOSMonitored daily process for all batch jobsSet-up scheduled production runs, ad hoc request, determine job sequence,estimate run-time and resolve scheduling conflictsCreate run sheet, run synopsis, program description,flow chat,input description ,parameter card layout and run stream for SAP jobsIst and 2nd level support for all platform supported by Global Production PlanningResponsible for Sunday migration of production transports to SAP via Rev TracCompleted all maintenance and system upgrades, monthly and Bi-annualMonitored and restarted jobs utilizing Tivoli workload schedulerCreate daily,weekly,monthly, and quarterly reports for errors from mainframe and SAP environments24/7 monitoring of ECAPS system for request and problem ticketsProject Management ResponsibilitiesWorked with end users and developers to gather requirements to meet the deliverables

Atlanta, Ga, Us

Utilized AS400, TIVOLI, and ZOS, to monitor mainframes, network connectivity and errors Perform backups and recovery on all global platform to include, analyzing requests for backup/recovery supportHandles input and output media with due care for integrity of data and utility of media for subsequent use24/7 monitoring of ECAPS system for request and problem ticketsRespond to program error messages by finding and correcting problems or terminating the program. Monitor the system for equipment failure or errors in performanceMay instruct and oversee the activities of student employees performing the same type of work(Train new employees)Performs miscellaneous job-related duties as assigned