Jamila Smith Email & Phone Number

Silver Spring, Maryland, United States

● Spearheaded the implementation and updates of Electronic Medical Record (EMR) systems, resulting in a 25% increase in productivity and operational efficiency.● Conducted impactful meetings with clients and family members, advising on optimal healthcare solutions and transparently presenting pricing options. This approach contributed to a substantial 30% growth in revenue from private, Medicaid, and insurance-based pay services.● Executed full-service recruitment, identifying top-tier candidates and conducting behavioral interviews, resulting in a 95% placement success rate and a highly skilled workforce.● Responded swiftly to client grievances, maintaining a 98% rate of timely documentation, review, and resolution, ensuring the highest standards of service quality.

Baltimore, Maryland, United States

● Orchestrated high-impact marketing campaigns, driving an impressive 18% surge in foot traffic and sales, enhancing brand visibility and market presence.● Evaluated and restructured operational processes, achieving minimal cost increases and negotiating contract modifications, demonstrating fiscal responsibility and efficiency.● Acted as a key liaison between clients, stakeholders, accounting, and manufacturing teams, facilitating seamless product selection processes and ensuring alignment with organizational goals.● Pioneered and executed innovative marketing strategies, resulting in a remarkable minimum of 174% Return on Investment (ROI) and substantial growth in the customer base.

Linthicum, Maryland

● Led the development of a equipment database, safeguarding assets and preventing losses, resulting in an annual average expense reduction of 43%, equating to over $11,000 in savings.● Crafted compelling user stories for UI/UX improvement, and devised meticulous test procedures for engineering equipment and software, contributing to a 20% improvement in operational functionality and reliability.● Organized comprehensive internal audits for material testing, inspector reports, and contractor project progress, achieving an impressive 98% compliance with rigorous quality standards and industry regulations.● Reviewed approval requests for proposed subcontractors, ensuring compliance with administrative requirements, guaranteeing the selection of qualified and compliant partners.

College Park, Maryland

● Delivered proficient and effective resolutions for desktop computers, laptops, networks, mobile devices, and telephone software issues, providing support and ensuring top-notch service quality.● Innovated teaching strategies for frequently encountered issues, resulting in a 5-hour weekly reduction in help desk ticket turnaround time and a 36% monthly decrease in repeat service requests.● Collaborated within a team to deliver on-site audiovisual and technical support services, playing a key role in the setup of user accounts, permissions, and passwords. Additionally, defined and enforced network systems policies and procedures to ensure operational consistency.● Played a pivotal role in the support, configuration, maintenance, and upgrade of customer networks and internal servers, ensuring optimal performance and reliability.

Baltimore, Maryland Area

●Completed Intro to Engineering, Business Management, and MATLAB classes.●Performed as project manager and group project lead for a team of junior and senior-level professionals focusing on various engineering components.●Liaised with intern team members, clients, accounting, and manufacturing engineers to complete a volunteer project for a special needs client.●Alleviated client needs, improving day-to-day life function for the individual and their caretakers.●Researched materials and finishes in the product line to mitigate performance issues and reduce costs.●Performed design and manufacturing engineering functions to reduce the time required to bring products to market.●Developed and administered team performance goals to identify deficiencies and optimize the production process.

Baltimore, Maryland Area

●Systematically filed client and organization records, maintaining a well-organized database that improved accessibility and efficiency.●Inputted water bills and parking violations into the city’s database systems, achieving a high accuracy rate of 99%, ensuring reliable and precise data for improved decision-making.●Expedited the processing of simulated slot and amusement device machine applications, achieving a 25% reduction in processing time through streamlined workflows and increased productivity.