Jamilah Musau Email and Phone Number

-Answering customer inquiries and providing information about our products and services - Assisting customers with troubleshooting any issues they may have with their water purifiers - Processing customer orders and returns - Following up with customers to ensure their satisfaction with our products - Handling complaints and resolving customer issues in a timely and professional manner - Keeping detailed records of customer interactions and transactions - Collaborating with other departments to ensure a seamless customer experience - Staying up-to-date on our products and services to provide accurate information to customers

-Managed large amounts of incoming calls.-Generated sales leads and identified and assessed customers' needs to achieve satisfaction.-Built sustainable relationships of trust through open and interactive communication.-Provided accurate, valid, and complete information by using the right methods/tools.-Attained personal/team sales targets and call handling quotas-Handled complaints, provided appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.-Resolved customer complaints via phone, email, mail, or social media.-Assisted with placement of orders, refunds, or exchanges.-Advise on company information and placed or cancelled orders.

-Ensured high levels of customer satisfaction through excellent sales service.-Maintained outstanding store condition and visual merchandising standards.-Maintained a fully stocked store.-Ascertained customers’ needs and wants.Recommended and displayed items that matched customer needs.-Managed point-of-sale processes.