Jamilah Baxter Email & Phone Number

New York, Us

Lake Success, Ny, Us

- Assisted users daily with account lockouts and password resets.- Resolved users' OS issues including but not limited to printing issues and internet connectivity.- Assisted with issues related to VPN/Citrix connectivity.- Documented each ticket thoroughly with details of the issue and resolution using the ServiceNow ticketing system.- Handled a high call volume of incidents daily in a timely and efficient manner.

New York, Ny, Us

- Validated daily 11 meeting rooms, testing audio/visual equipment and Zoom calls.- Imaged Windows and Mac machines using the company's USB and verified successful installation.- Assisted clients with laptop configurations, software downloads, running system updates, printer installations, and Single-Sign-On (SSO) tests.- Checked the functionality of returned equipment, wiped all data, and performed hardware re-image for the next client.

Charlotte, Nc, Us

- Provided high-quality technical support to 1,000+ summer and fall interns, ensuring efficient business processes, for all software and hardware provided.- Configured 500+ Dell and HP laptops with necessary software and bank compliances.- Managed all Excel spreadsheets for tracking laptop configuration, replacement, and distribution.- Maintained inventory of laptops and peripherals, tracking all deliveries and distributions.- Co-managed a team of 8 while clearly communicating necessary issues and updates to senior management.

New York, Ny, Us

- Provided high-quality technical support, both remotely and on-site, to internal employees for all company-provided software and hardware.- Performed PC setup at various company sites, including installation, network connectivity, software downloads, file transfers, and printer setup.- Upgraded Dell and Lenovo desktops by replacing HDDs with SSDs, resulting in better PC performance for clients.