Jamilah Hamilton-Yates Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Communicate with team members via phone and email, coordinate member bookings, maintain calendars, troubleshoot/repair fitness equipment, control inventory, and handle various administrative tasks.
• Conceptualise and implement Stagehand protocol, safety standards, and standard operating procedures (SOPs).
• Organise workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
• In charge of managing a team of 14+ stagehands to complete projects and high-priority tasks both in – office and remote.
• Responsible for recruiting, onboarding, training, and cross-training team members to increase productivity.
• Collaborate cross-functionally with Production Operations, Studio Ops, and Member Experience teams.

London, England, United Kingdom

London, England, United Kingdom

Isle Of Wight, England, United Kingdom

• Spearhead the advertising, bookings, repairs, housekeeping, and bookkeeping for a holiday home on the Isle of Wight.

London, England, United Kingdom

• Supervised the Front of House, Lifeguard, Food & Beverage and Membercare (Cleaning) teams for 2 premium health clubs at Canary Wharf + Strand
• Worked in tangent with the Sales team. Auditing new sales to protect company integrity and single-handedly driving member retention targets using Microsoft Power BI.
• Orchestrated recruiting and training initiatives to coach staff on customer service standards and maintain Health & Safety compliance.
• Coordinated the departmental budgets, completed payroll, reviewed monthly/YOY EBITDAs and P&L margins.
• Instrumental in managing membership admin and creating member events to meet targets for a club of +4000 members.
• Oversaw inventory to ensure all supplies were in stock and at optimal levels.

London, England, United Kingdom

• Welcomed patrons and engaged in friendly conversations while conducting the check-in process.
• Handled the day-to-day office administration tasks such as answering phones, maintaining property calendars, coordinating bookings, meeting coordination, inventory checks, tracking and taking client payments, and.
• Functioned as a personal guest liaison on call 24/7; generating guests’ itineraries and travel arrangements
• Streamlined the Health and Safety inspections, the deployment of housekeeping, maintenance, and hosts to multiple locations.
• Directed and hired the Reservations, Client Services, Housekeeping, and Maintenance teams.

London, England, United Kingdom

London, England, United Kingdom