Jamilah Hamilton-Yates Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Communicate with team members via phone and email, coordinate member bookings, maintain calendars, troubleshoot/repair fitness equipment, control inventory, and handle various administrative tasks.• Conceptualise and implement Stagehand protocol, safety standards, and standard operating procedures (SOPs). • Organise workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.• In charge of managing a team of 14+ stagehands to complete projects and high-priority tasks both in – office and remote.• Responsible for recruiting, onboarding, training, and cross-training team members to increase productivity.• Collaborate cross-functionally with Production Operations, Studio Ops, and Member Experience teams.• Author speeches for events and correspondences and train Stagehands on public speaking and theatrics.• Orchestrate and launch major studio set transformations, rigging scenery, and VIP experiences and events.

London, England, United Kingdom

London, England, United Kingdom

Isle Of Wight, England, United Kingdom

• Spearhead the advertising, bookings, repairs, housekeeping, and bookkeeping for a holiday home on the Isle of Wight.

London, England, United Kingdom

• Supervised the Front of House, Lifeguard, Food & Beverage and Membercare (Cleaning) teams for 2 premium health clubs at Canary Wharf + Strand• Worked in tangent with the Sales team. Auditing new sales to protect company integrity and single-handedly driving member retention targets using Microsoft Power BI.• Orchestrated recruiting and training initiatives to coach staff on customer service standards and maintain Health & Safety compliance.• Coordinated the departmental budgets, completed payroll, reviewed monthly/YOY EBITDAs and P&L margins.• Instrumental in managing membership admin and creating member events to meet targets for a club of +4000 members.• Oversaw inventory to ensure all supplies were in stock and at optimal levels.• Fostered relationships between internal teammates and stakeholders, focusing on interdepartmental collaboration.

London, England, United Kingdom

• Welcomed patrons and engaged in friendly conversations while conducting the check-in process.• Handled the day-to-day office administration tasks such as answering phones, maintaining property calendars, coordinating bookings, meeting coordination, inventory checks, tracking and taking client payments, and arranging staff transportation.• Functioned as a personal guest liaison on call 24/7; generating guests’ itineraries and travel arrangements• Streamlined the Health and Safety inspections, the deployment of housekeeping, maintenance, and hosts to multiple locations.• Directed and hired the Reservations, Client Services, Housekeeping, and Maintenance teams.

London, England, United Kingdom

London, England, United Kingdom