Jamilah Phillips

Jamilah Phillips Email and Phone Number

IT/Service Desk Technician @ ComPsych
Jamilah Phillips's Location
Chicago, Illinois, United States, United States
Jamilah Phillips's Contact Details

Jamilah Phillips work email

Jamilah Phillips personal email

n/a
About Jamilah Phillips

Recently graduated from Year Up, I have been passionate about technology most of my life. It fascinates me to see how technology continues to advance and make our lives easier. My love for troubleshooting and keeping devices safe from the outside world began at age 11. I find it enjoyable to make others experience with technology easier. From various learning environments, I have gained skills and experience in the Microsoft Office Suite and installing various software for computers. Along the way, I have picked up soft skills such as being adaptable and communicating effectively. I adapted at my previous jobs by trying new things and taking on new roles. This skill has helped me become a better leader and more flexible. I communicate effectively by asking clear and concise questions to my team and management to get the job done. I am a person who wants to do my job well and make my company proud that they hired me.I am passionate about learning new things that are interesting such as different cultures, languages, how new devices work, or things that will help me become the best version of myself. In my free time, I enjoy writing/blogging and volunteering. I find these hobbies enjoyable because it allows me to be creative and contribute to a cause I believe in.

Jamilah Phillips's Current Company Details
ComPsych

Compsych

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IT/Service Desk Technician
Jamilah Phillips Work Experience Details
  • Compsych
    Help Desk Technician
    Compsych Oct 2021 - Present
    Chicago, Il, Us
  • Harbor Capital Advisors, Inc.
    It Apprentice
    Harbor Capital Advisors, Inc. Apr 2021 - Oct 2021
    Chicago, Il, Us
    • Completed Return to Office IT project which consisted of installing and configuring 125+ docking stations, 250+ monitors, 120+ webcams, and 115+ headsets for users to have an easier technical experience when using their laptops• Organized and modified 180+ Distribution Lists through Exchange and Active Directory to make company’s address book more readable and clearer for users • Prepared and reimaged 30+ Windows desktops and Apple MacBooks bimonthly for users to purchase at employee sale• Regularly updated inventory management weekly through ServiceNow after retiring older desktops and laptops that could not be re-imaged or no longer needed
  • Mechdyne Corporation
    Google Support Service Agent
    Mechdyne Corporation Mar 2021 - Mar 2021
    Marshalltown, Iowa, Us
    • Responded to 16+ incoming calls, voicemails, and emails to assist end users with technical support weekly to support with team transition to Google Workspace• Documented and analyzed user incidents to report trends of common issues and aid with producing efficient solutions for future responses• Escalated tickets to appropriate teams as needed for more advanced technical issues
  • Tenneco
    Servicenow Administration Support Intern
    Tenneco Aug 2020 - Jan 2021
    Northville, Michigan, Us
    • Resolved and addressed 18+ tickets weekly through the Incident and Request management system to improve efficiency and productivity for ServiceNow users• Developed 12+ automated test framework flows and manually tested 20+ pre-existing test cases weekly through ServiceNow to validate and ensure smooth implementation of enhancements and applications• Created and added new content to 10+ ServiceNow catalog items, knowledge articles, and configuration items biweekly to improve user experience in ServiceNow’s Service Portal
  • Uniqlo
    Sales Associate
    Uniqlo Sep 2019 - Nov 2019
    Tokyo, Jp
    • Demonstrated knowledge of store products and services to meet team goal of building sales and minimize returns by 30%• Engaged with customers daily and provided suggestions to management to improve customer satisfaction • Processed three shipments of up to 250 items weekly, organizing merchandise by size, material, and color to make an enjoyable shopping experience for customers• Upheld sanitization standards by management in assigned departments and fitting rooms daily
  • Macy'S
    Greeter/Sales Associate
    Macy'S Aug 2018 - Sep 2019
    New York, Ny, Us
    • Assisted and supported 50+ customers daily to reduce customer complaints • Co-planned and hosted two customer-focused special events monthly to bring up team sales rates by 25%• Suggested additional merchandise over $200 to compliment customer selection biweekly• Stepped in to cover department needs for up to 20+ departments as needed

Jamilah Phillips Skills

Microsoft Office Microsoft Word Troubleshooting Microsoft Excel Strong Communicator Flexible Approach Easily Adaptable Customer Service Microsoft Powerpoint

Jamilah Phillips Education Details

  • Year Up United
    Year Up United
    Information Technology
  • City Colleges Of Chicago-Harold Washington College
    City Colleges Of Chicago-Harold Washington College
    General

Frequently Asked Questions about Jamilah Phillips

What company does Jamilah Phillips work for?

Jamilah Phillips works for Compsych

What is Jamilah Phillips's role at the current company?

Jamilah Phillips's current role is IT/Service Desk Technician.

What is Jamilah Phillips's email address?

Jamilah Phillips's email address is jp****@****tal.com

What schools did Jamilah Phillips attend?

Jamilah Phillips attended Year Up United, City Colleges Of Chicago-Harold Washington College.

What skills is Jamilah Phillips known for?

Jamilah Phillips has skills like Microsoft Office, Microsoft Word, Troubleshooting, Microsoft Excel, Strong Communicator, Flexible Approach, Easily Adaptable, Customer Service, Microsoft Powerpoint.

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