Jamil Dillard Email & Phone Number

Arcadia, Wisconsin

The Applications Support Analyst is responsible for providing simple to intermediate technical and problem resolution support on all of Ashley Furniture’s applications across the globe with the goal of maximizing service availability and satisfaction for all internal and external customers. This position is also responsible for delivering clear, concise, timely communication to our customers to ensure their confidence in our team’s passion to provide them with the best customer experience possible. The Applications Support Analyst is accountable for providing timely and effective support and escalation for Ashley Furniture’s systems, software and associated products.

Minneapolis, Minnesota, United States

As a contracted IT professional, I assisted with the installation and rollout of Epic Systems software for Mayo Health Systems (La Crosse, Wisconsin)This included: 🔹 Prepping software and hardware for Epic software integration🔹 Customer Support🔹 Installs & Rollout (Multiple Installs) Process🔹 Shipping and Receiving🔹 Network Cabling, Power and UPS administration🔹 Asset Management and Tracking🔹 Accurately records findings and resolutions in the incident tracking system by following current procedures🔹 Coordinates with vendors that perform service, break, and fix on hardware systems🔹 Participates in hardware/software inventory audits as required🔹 Performs quality assurance to ensure customer satisfaction

Onalaska, Wisconsin, United States

• Adhered to allocated budgets by collecting time projections and reporting changes during creative implementation • Met all production schedules and throughput yield targets • Produced error-free paperwork and SMART transactions • Examined printed copy for correct ink density, position on paper and registration • Managed paper, ink and printing supply inventories • Accurately setting fold, adjusting roll mechanisms, tension and guide devices

Bachelor Of Applied Science - Basc, Computer Science

Associate Of Arts And Sciences (A.A.S.), It Web Software/Development