Jamileh Delcambre Email & Phone Number

Raleigh, North Carolina, United States

Bellevue, Washington

As Business Manager for TPCi’s Technology Org, I drive organizational goals and objectives across the team, maintain an efficient and progressive rhythm of business, and strive for optimal levels of organizational health.

Bellevue, Washington

Carrollton, TX

Launched and currently maintain a business to business community for tax and accounting professionals spanning multiple business in the Corporate, Professional, and Government sectors. Worked to establish initial relationships between Marketing and Strategy team backed Community offerings with six major lines of business across Thomson Reuters Tax &.

AT&T

Manage the AT&T forums (http://forums.att.com/) to foster trust and communication between AT&T and it's community; source options for improved online interactions and provide an environment for AT&T's community to talk and support each other.

Identified/managed projects focused on Xbox Support policies/procedures designed to increase efficiency, reduce turnaround time & drive cost reduction across Xbox LIVE, Hardware & Global Escalations. Built/piloted Twitter based Xbox support team (@xboxsupport)Developed & implemented support for internal New Xbox Experience beta & Xbox LIVE's first Public.

Resolved Xbox related escalations from customer who contacted Microsoft executive staffManaged Consumer Safety program for Xbox SupportDeveloped and implemented policies and processes to reduce overall escalation volume.

Provided support to Home and Entertainment management staff during transition of Mac Business Unit support staff between outsourced vendors.Resolved over 165 very difficult customer recovery cases in a 6-month time span.Worked closely with staff to create a set of 10 "Quick Troubleshooting" articles that would be available on Microsoft's online Knowledge.

Retained 63% of Pitney Bowes customers with an overall 19% discount rate for Feb and Mar of 2004 while maintaining an average of 7 minutes per call.

for Microsoft for Mac support teamManaged 25+ frontline techs maintaining agent statistics; liaison for daily communication between management, frontline and tech lead teams; performance reviews; leading team meetings/goal setting sessions.Provided second level problem resolution for Word, Excel, Power Point, Outlook Express, Internet Explorer, Entourage.

Maintained hospital equipment maintenance budget; ensuring most efficient and cost effective services within budget.

Provided meteorological support for military missions.