Jamil H. Houston Email & Phone Number

Oversee functions, activities, performance, and corrective actions of the Rail Operations Business Unit, while establishing open and effective communications with executive staff, business units, front office staff, and external stakeholders (e.g., governmental entities, community representatives, and transit agencies). Highlights:- Transition advisor to Vice President and Director of Rail Operations- Surpassed departmental goals and objectives, optimized organizational effectiveness, and maintained the highest level of service through extensive monitoring and evaluation of between 1,500 -2,000 rail operations staff members.

Greater Chicago Area

Ensured accurate and timely communication between leaders from internal business units and outside agencies in both emergency/non-emergency situations, resulting in compliance and proper use of various systems for 1,800 buses and 120 routes, serving 30+ suburban areas including Midway/O’Hare Airports.

Greater Chicago Area

Responsible for the overall functions, activities, and performance of the unit; provided updates to staff and management (program development, goal planning, and improvements) resulting in consistent knowledge and awareness, and enhanced unit operations.

Certificate, Transit Management Program

Business

Business Information Systems