Jamillah Bennett Email & Phone Number

Orlando, Fl, Us

• Receive incoming and placing outbound calls to existing customers to help answer technical assistance questions and providing solutions. • Troubleshooting customer concerns while providing excellent customer technical support experience.• Provide highest level of customer care and expertise to our VIP clients.• Received escalation calls to deescalate by making sure the customers questions and concerns were fully satisfied. •Answer billing inquires to customer satisfaction while providing refunds, credits, and discounts when necessary. •Chat agent addressing and answering customer inquiries.•Specialized in delivering comprehensive security solutions to diverse clientele. •Proven ability to cultivate and nurture strong client relationships while consistently exceeding sales targets and driving revenue growth. •Known for leveraging in-depth knowledge of ADT's product suite to develop tailored security strategies that meet clients' unique needs. •Ability to adept at leading cross-functional teams to ensure seamless service delivery and client satisfaction

Jacksonville, Florida, United States

• Proficient in ADT security systems and products• Strong communication and active listening skills• Multitasking and time management abilities in a fast-paced environment• Problem-solving and conflict resolution skills• Customer-centric approach and empathy in handling customer concerns• Familiarity with CRM software, Salesforce and ticketing systems for efficient issue resolution• Engage with customers in a friendly and professional manner while actively listening to their concerns. • Notate customer information within the customer service database.• Collaborate with management teams to stay updated on new products, services and polices.• Provide excellent customer service while solving customer issues.• Offer support and solutions to customers in accordance with the company’s customer service policies.

Orlando, Florida, United States

Answer lawyer referral calls and emails. Invoice LRS attorneys yearly. Process client payments and voids. • Receive and place telephone calls in a high-volume environment. Check to ensure that appropriate measures are taken to resolve customer problems. Maintain logs of activities and completed work. Mail, fax and arrange for delivery of legal correspondence to clients, witnesses, and court officials. Organize and maintain legal documents and case files. Store completed documents in appropriate locations.

Orlando, Florida, United States

• Answer high volume of incoming calls from clients needing assistance with legal matters.• Properly note the clients’ concerns and arrange for an attorney to make a follow-up phone call. • Assist with saving documents and files into correct folders. • Check and review daily emails. • Execute daily support work, faxing and scanning. • Duties included but not limited to setting up appointments for clients to meet with attorneys, making files with client’s legal matters, problem shooting clients complaints and dealing daily with inbound and outbound call.• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.• Contacted clients to verify account information and maintain accuracy.• Improved overall efficiency by anticipating needs and providing outstanding support.

Associate Of Arts - Aa, Business Administration And Management, General

Certificate, Medical Administrative Specialist

High School Diploma