Jamillah Rushing Email & Phone Number

•Ranked top 10% in Key Driver Index of 51 consultancy agents in PayPal Credit in 2018.•Maintained an average of 93% in Net Promoter Score.•De-escalated and resolved customer issues with analyzing financial statements and creating a better customer experience.•Increased account retention by 22% in July of 2018 during the initial notification of Synchrony becoming the exclusive issuer of PayPal Credit in the US.

Hunt Valley, Md

•Trained and mentored 25 Contingent Work Force team members on PayPal Credit customer service operations. •Recognized as an effective trainer of the Contingent Work Force Team ranking #1 out of three teams in Key Driver Index for the 1st quarter of 2019. •Acknowledged as the top 5% at PayPal Credit Hunt Valley for outstanding customer service experiences. •Maintained the lowest agent handle time of all Contingent Work Force Teams with an average of 249.09 seconds in the first quarter of 2019.

Hunt Valley, Md

•Assisted customers with product related inquiries in a quick, accurate and professional manner. •Educated customers about the latest technology and provided solutions for credit account related issues.

Cockeysville, Md

•Managed 13 team members of the wireless sales department.•Organized and managed daily comparative sales reports within the Baltimore region. •Performed marketing duties such as merchandising, product transfers and markdowns. •Trained and mentored new customer service representatives and associates.

Baltimore, Md

• Assisted with supervising 9 sales teammates with daily floor productions. •Maximized store revenue by 28% during the first year of employment.•Ranked in the top 3 sales team member in the region. •Resolved technical support issues with wireless devices for internal and external customers. •Demonstrated superior product knowledge as a personal shopper resulting in increased sales.

Towson, Md

Towson, Md

White Marsh, Md

Marketing

Activities and Societies: YWCA, American Marketing Association, ROTC

General Studies