Jamillah Rushing Email & Phone Number

• Ranked top 10% in Key Driver Index of 51 consultancy agents in PayPal Credit in 2018.
• Maintained an average of 93% in Net Promoter Score.
• De-escalated and resolved customer issues with analyzing financial statements and creating a better customer experience.
• Increased account retention by 22% in July of 2018 during the initial notification of Synchrony becoming the exclusive issuer of PayPal Credit in the US.

Hunt Valley, MD

• Trained and mentored 25 Contingent Work Force team members on PayPal Credit customer service operations.
• Recognized as an effective trainer of the Contingent Work Force Team ranking #1 out of three teams in Key Driver Index for the 1st quarter of 2019.
• Acknowledged as the top 5% at PayPal Credit Hunt Valley for outstanding customer service experiences.
• Maintained the lowest agent handle time of all Contingent Work Force Teams with an average of 249.09 seconds in the first quarter of 2019.

Hunt Valley, MD

• Assisted customers with product related inquiries in a quick, accurate and professional manner.
• Educated customers about the latest technology and provided solutions for credit account related issues.

Cockeysville, MD

• Managed 13 team members of the wireless sales department.
• Organized and managed daily comparative sales reports within the Baltimore region.
• Performed marketing duties such as merchandising, product transfers and markdowns.
• Trained and mentored new customer service representatives and associates.

Baltimore, MD

• Assisted with supervising 9 sales teammates with daily floor productions.
• Maximized store revenue by 28% during the first year of employment.
• Ranked in the top 3 sales team member in the region.
• Resolved technical support issues with wireless devices for internal and external customers.
• Demonstrated superior product knowledge as a personal shopper resulting in increased sales.

Towson, MD

Towson, MD

White Marsh, MD

Marketing

Activities and Societies: YWCA, American Marketing Association, ROTC

General Studies