Jamil Qureshi Email & Phone Number

London, GB

United Kingdom

• Key Responsibilities ➡️ I manage and oversee the Salesforce CPQ platform for 200 users across the Middle East, Asia, Europe, and the UK. My focus is on enhancing data integrity and system security while supporting.
• Spearheaded the creation, updating, and management of CIPD's product offerings on both B2C and B2B scales, including enhancing sales flows from Lead to Invoice Request.
• Engineered and tailored Salesforce CPQ configurations to align with business requirements and HR best practices.
• Generated key reports and curated dashboards to deliver actionable insights into sales performance, fostering evidence-based decision-making.
• Enhanced CPQ system efficiency and championed innovation by driving continuous improvements.

United Kingdom

• Key Responsibilities ➡️ I manage the Salesforce Service and Sales console, working across both Classic and Lightning environments. I collaborate closely with developers, end users, and project managers to handle.
• Ensured timely issue resolution by providing first and second line support for CIPD’s Salesforce instances, including Sales, Service, and Community Clouds.
• Boosted operational efficiency by crafting, developing, testing, and sustaining workflows, integrations, validation rules, custom flows, and Salesforce customisations across all objects.
• Produced actionable insights and enriched user experience by designing reports, dashboards, and community pages.
• Preserved system reliability by managing user account maintenance, reports, dashboards, workflows, and other routine administrative functions as the primary Salesforce system administrator.

United Kingdom

• Key Responsibilities ➡️ I provided 2nd-line support for essential business applications like Integra, Coursebooker, and Task Manager, ensuring quick resolution of technical issues. I worked closely with project.
• Ensured high-level compliance with established standards and elevated application performance by overseeing system and integration testing procedures.
• Enhanced application functionality by leading the migration of Coursebooker to MS Edge and addressing null values within the Integra application.
• Streamlined key business processes, facilitated change implementation, and uncovered new business opportunities by authoring and maintaining detailed system documentation.
• Utilised foundational SQL knowledge to support data-related tasks, improving the accuracy and efficiency of database management.

United Kingdom

• Key Responsibilities ➡️ I actively contributed to process improvement by helping develop and test new business processes. I prepared Salesforce documentation and served as the main point of contact for over 150K CIPD.
• Achieved Service Level Agreements (SLAs) by focusing on first-time fixes, efficiently managing call logs, prioritising, escalating, and tracking issues.
• Enhanced system reliability by participating in User Acceptance Testing (UAT) as a super user, drawing on over five years of experience with various CRM platforms.
• Maintained an accurate customer database and supported financial transactions by effectively using diverse software applications and keeping customer data updated.
• Optimised customer interactions through excellent telephone handling skills, including effective questioning, probing, listening, rapport-building, and closing deals.

United Kingdom

• Key Responsibilities ➡️ I built and maintained strong relationships with both new and existing clients, focusing on delivering outstanding customer service. I consistently exceeded sales targets by spotting growth.
• Surpassed set KPIs by driving complex sales analysis within a dynamic team environment.
• Facilitated customer interactions and resolved queries using front-end systems, enhancing the overall user experience.
• Guided and developed new staff members through personalised training, coaching, and crafting tailored growth plans.

United Kingdom

• Key Responsibilities ➡️ I handled daily transactions and resolved discrepancies using PQS devices and POS systems. I also managed iOS and Android configurations, updates, transfers, and troubleshooting for mobile.
• Coordinated User Acceptance Testing (UAT) in partnership with end-users for both mobile and web platforms.
• Managed client contracts, facilitated upgrades, handled new phone setups, repairs, and oversaw the installation of iOS/Android devices.

Bachelor Of Science (Bsc), Sports Science

Bachelor Of Technology (B-Tech), National Diploma I.T