Jamil W. Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelinesEnsure consistency on operational, service and product deliveryLead performance dialogues with front-line co-workers to review metrics, performance boards and issues boardsDevelop and support standard work and continuous improvement processesOversee and support the performance of a team, zone or cellFocus on performance issues with the goal of changing co-worker behaviorSet expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreementsServe as subject matter expert on safety, service and proceduresEngage front-line co-workers to deliver excellent customer service and an on-time quality product – for example, participate in briefings and develop team communicationsEngage and recognize external customersMonitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standardsMonitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are metAssess and delegate the appropriate work tasks to Service Directors/Leads/PursersIdentify issues and engage in structured problem solving to assist front-line co-workers in accomplishing workConduct trend analyses, review key metrics and take actions to address items not on track – lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boardsDevelop and implement standard work and continuous improvement processesSet expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and productProvide front-line co-workers with regular coaching, feedback and recognition, as appropriate

Customer Service/ Ramp Service Agents move cargo and baggage on and off aircraft while repetitively lifting items up to 70 lbs. or more. Customer Service/ Ramp Service Agents are involved in the transportation of freight, mail, and baggage between airport terminals, air cargo facilities, and other aircraft. Agents must also read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags prior to arrival and departure of any air craft. Agents also operate and fuel motorized equipment including cargo and belt loaders, lift trucks, ramp tractors and aircraft loading systems Agents are also responsible for marshaling arriving and departing aircraft.

Austin, Texas Area

321St Military Intelligence Battalion, Round Rock Texas

Responsible for a squad of (7) soldiers in information collection operations and human intelligence gathering activities, provide information about potential and recognized enemy forces’ strengths, weaknesses and potential battle areas, screen human intelligence sources and documents, conduct mock debriefings and interrogations, analyze and prepare intelligence reports, preparing maps and charts, facilitate squad movement through assessment stations and evaluate their skills levels, provide additional and continuous training to ensure understanding and execution of human intelligence collection and military procedures.

Baghdad, Iraq

Controls and extinguishes fires. May drive vehicle to scene of fire following predetermined route, or selecting alternate route when necessary. Operates pumps, foam generators, boom and ground sweeps nozzles, and other similar equipment. Uses a variety of special protective gear in situations where poisonous gases, radioactive materials, and hazardous biological products are involved. Performs daily preventive maintenance such as oil changes, replacing packing in pumps, and draining and flushing tanks, and otherwise ensuring that all equipment is in usable austere conditions.

Fort Hood Texas

Responsible for the health, welfare and safety of a group of (5) soldiers, taught them to maintain and account for their individual and unit equipment and property, enforced standards and developed/ trained soldiers daily in specific job (MOS) skills and unit missions, developed unit cohesion, fostered loyalty, commitment and confidence, evaluated performance, coached counseled and groomed soldiers for future positions of increased responsibility including making sound and timely decisions, physical training, ethics and values. protected lives, wildlife and residential, commercial, aircraft property from fire; represented firefighters/military at career/public information events; I provided life-saving medical treatment in emergency situations to include initial patient examination, prompt and efficient patient care, patient handling, and patient transport in accordance with protocols. Emergency medicine, provided through proper and prompt initial care, significantly increases patient survivability and reduces the possibility of long-term serious injury.

914Th Niagara Air Reserve Station

Supervised and performed item and monetary accounting and inventory stock control, financial planning, and funds control. Computed requirements, determined allowance, and researched and identified supplies and equipment requirements. Supervised and performed operations involved in storage, inspection, identification, and receipt of property. Was responsible for facility safety and security. Conducted inventories. Operated automated equipment, special purpose government vehicles, and material handling equipment.

Bachelor Of Science (Bs), Fire Science/Fire-Fighting

Executive Certificate, Leadership And Management

Master'S Certificate, Organizational Leadership

Master'S Certificate, Lean Enterprise Solutions