Jamin Jarrett Email & Phone Number

Sacramento, California, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada

Exterior cleaning for Residential/Commercial properties.Driveways SidewalksFleet washConstruction EquipmentDrive thru'sTrash dumpster areas

Las Vegas, Nevada Area

Install Hotline Technicians are communication superstars- they are vigilant with detail, process, and attention to detail, consistently applying engineering principles and protocols to solve problems and provide design expertise. Lead projects for data collections and analysis for creative SOP improvement and operational flow. Give presentations on trends seen in the field or most frequent concerns called in by the operations and install teams to help standardize practices. Provide problem solving for issue that may arise in the field concerning electrical, structural, PV install(mounting,layout,design, DQ's,electrical,customer request,existing conditions, roof issues etc.....). Refer to electrical layout and or PV layout for problem solving regarding existing conditions that prevent install as designed. Give approvals or reach out to needed team's (structural,design,electrical) for additional support to help install be completed.Support the install of storage and battery systems. Troubleshooting for PV and storage inverters and batteries. Commissioning and Monitoring for PV and Storage systems. Using different platforms(SolarWorks,Confluence,Periscope,Telescope,Splunk,Warp,Toolbox,ZoHo) and programs to monitor and troubleshoot and provide subject matter expertise on PV, Storage and EV Electrical Vehicle systems. Use ServiceNow to manage and work tickets submitted by internal installers and Certified installers.

Las Vegas, Nevada Area

As a Technical Support Specialist I manage technical communications between SolarCity and our customers. This includes walking customers through system activation, troubleshooting the monitoring system and system failures, and handling customer inquiries regarding savings and performance concerns. I use my strong phone, writing, follow up and problem solving skills with a focus on results oriented to deliver the customers’ expectations.Responsibilities • Communicate with the Systems Monitoring Team and field operations to coordinate site visits• Reactively answer incoming call transfers from Customer Care to assist customers with system activation, monitoring and system failure troubleshooting, and perform savings and performance reviews.• Proactively contact customers to perform system activation, troubleshoot monitoring and system failure issues and discuss performance issues

6671 Las Vegas Blvd. South, #300 Las Vegas, Nv 89119

As a Sr. Customer Experience Specialist Tier 3, I manage communications between SolarCity and our customers. This includes welcoming customers by phone and explaining the solar installation process, designs, rebates, monitoring system and interconnection procedures with them. I was the go to person for the design questions from our team before they were submitted to design for changes. Also as part of the email team, we answer and respond to email's questions and concerns from customer within a 2 response reply time.

As a Customer Service Representative I help and assist credit card members with payments, dissolving problems, answering questions and providing Professional and Exceptional customer service. As Team Captain my team as won Dream of the month Twice, and I have been Team Captain of the month for the Month of September 2011. Displaying Leadership skills that I learned from previous experience and also the constant mentoring that we receive as Team Captains, encouraging and motivating my team to be the best in our area of service.

As a Customer Service Representative I help and assist credit card members with payments, dissolving problems, answering questions and providing Professional and Exceptional customer service

Certitificate, Architectural Drafting And Architectural Cad/Cadd

American Sign Language (Asl)

an intensive, hands-on, interactive program filled with practice sessions. We specialize in practical methodology and NOT theory. Sessions.