Welcome to my LinkedIn profile! I'm Jamir Jackson, a Customer Success professional with a passion for creating lasting impressions and achieving remarkable results.🌟 Why Customer Success?Over a decade, I've thrived in Customer Success and Account Management, specializing in crafting tailored solutions that consistently surpass customer expectations, earning me the reputation of a trusted advisor.📊 Data-Driven Excellence:I'm deeply committed to data-driven strategies. My expertise lies in developing robust data strategies and delivering insightful reports, facilitating smarter decision-making, and consistently achieving superior results for clients and organizations alike.🤝 Collaboration and Leadership:Building bridges and fostering collaboration are fundamental to my journey. I excel at working seamlessly with both internal teams and external clients. As a leader, I take pride in mentoring and nurturing team members, ensuring our collective success aligns with strategic goals.🔑 What Sets Me Apart:At Uber, I developed bespoke plans, leveraging analytics and customer feedback which led to not only an overall increase in positive restaurant ratings, but also a overall decrease in churn among clients.As a Customer Success Manager at IDology, I significantly enhanced customer retention and achieved an outstanding 17% increase in product adoption.I've been recognized as an Analytics & Reporting SME, playing a pivotal role in driving product improvements through invaluable customer feedback.🌍 Skills:My skill set spans audience strategy, project management, marketing analytics, and proficiency in tools like Salesforce, SQL & BigQuery, Google Analytics, Tableau, Zendesk, and more. I'm also adept at problem-solving, leadership, active listening, critical thinking, time management, and possess exceptional verbal and written communication skills.📚 Education:I hold a Bachelor's Degree in Psychology from Morehouse College, which provides a well-rounded foundation for understanding human behavior and relationships.🤝 Let's Connect:I'm always eager to connect with like-minded professionals, recruiters, and organizations that value the power of Customer Success. Whether you're seeking a seasoned expert to join your team or simply interested in networking, I encourage you to reach out. Let's explore opportunities, share insights, and collectively drive excellence.Thank you for visiting my profile, and I look forward to connecting with you!
-
Customer Success SpecialistUber 2022 - 2023Atlanta, Georgia, United StatesManaged a book of business of 100+ small to medium Businesses, driving retention, revenue growth through upselling and marketing while expanding the UberEats brand city/regional market share.Collaborated with sales, operations, and product leads/teams to devise bespoke solutions that leverage audience insights, consumer behavior, and analytics resulting in a 12% increase in average customer rating for partnered restaurants.Lead contract negotiations with a focus on cultivating a robust and collaborative relationship with clients, ensuring mutually beneficial and sustainable economics.Proactively monitored and analyzed merchant KPIs and OKRs, leading to the identification of areas for improvement that resulted in a 10% decrease in delivery time for partnered restaurantsProvided executive-level clients and restaurant owners with bi-monthly performance reports/QBR, which included insights and strategies, leading to a 30% decrease in customer churn among these accounts.Successfully pitched exclusivity and marketing deals to several clients creating continued beneficial partnerships for the UberEats platform -
Customer Success ManagerIdology 2021 - 2022Atlanta, Georgia, United StatesCultivated value-based relationships with customers to enhance customer retention while demonstrating the value and return on investment of the SaaS products offered. Reduced onboarding time for new clients by 20% through improved communication and coordination between sales and onboarding teams. Managed enterprise clients and aligned product usage with their specific business objectives, resulting in a 17% increase in product adoption and usage.Collected valuable feedback from customers and effectively communicated to the Product team, contributing to the ongoing improvement of products and solutions.Delivered Quarterly Business Reviews to top-tier accounts, delivering added value and ensuring alignment with clients business objectives -
Operations SpecialistBrightclaim 2019 - 2020Atlanta Metropolitan AreaProficiently tracked and analyzed critical business operations and department metrics using Excel and Salesforce.Skillfully engaged with internal and external partners through effective telecommunication methods.Strategically derived actionable business objectives by meticulously analyzing customer feedback, surveys, and other invaluable data.Managed and analyzed 1,000+ claims cases, ensuring an average processing accuracy rate of 98%.
-
Claims Associate -Auto IlrState Farm ® 2017 - 2019Atlanta, GaDelivered exceptional customer experiences while efficiently reporting and processing lower complexity claims, ensuring swift routing to appropriate functional areas.Engaged with internal and external customers via various communication channels, providing prompt and courteous support throughout the claims process. Handled and investigated low complexity/high volume work with utmost professionalism seamlessly in a team environment within a call center setting,Effectively coordinated with team leads for coaching and to address any claim handling inquiries, fostering a supportive and productive work environment -
Lead TutorPlus-Side Learning 2016 - 2017Atlanta, Ga▪ Created engaging STEM activities to expose and enhance cognitive skills▪ Developed a weekly schedule to streamline the organizational programming for success▪ Facilitated supplemental instructional plans to ensure mastery of skillset▪ Communicated weekly reports of progress using data to develop a shared plan of action▪ Managed a group of students to complete one-on-one and digital learning objectives▪ Recruited students to join the program to expand diversity and create an inclusive environment
Jamir Jackson Education Details
-
Psychology
Frequently Asked Questions about Jamir Jackson
What is Jamir Jackson's role at the current company?
Jamir Jackson's current role is Customer Success Manager | Driving Growth/Customer Retention for SMB & Enterprise Clients | Analyzing Metrics, Enhancing Customer Experience | B2B SaaS | Collaboration & Training Expert.
What schools did Jamir Jackson attend?
Jamir Jackson attended Morehouse College.
Not the Jamir Jackson you were looking for?
-
-
Jamir Jackson
Junior Sports Medicine Major | Chemistry Minor At Howard University | Aspiring Chiropractor With A Passion For Holistic Health & Athlete CarePhiladelphia, Pa -
Jamir Jackson
Fulfillment Center Associate At Amazon Fulfillment Centre And Service ProviderCherry Hill, Nj -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial