Developed and led a dynamic team focused on delivering exceptionalclient experiences and fostering lasting relationships.- Strategically drove business growth through proactive planning,innovation, and execution.- Empowered, developed, and motivated team members to achieve results,ensuring an elevated customer experience.- Implemented effective recruitment, hiring, and retention strategies tomaintain best-in-class talent.- Ensured operational excellence across all store processes, optimizingefficiency and customer satisfaction.- Developed and executed strategic business plans, leveraging cross-functional partnerships and marketing opportunities to drive incrementalsales.

A senior level executive for a network, studio, and production company with an impact on derivative program content that extends a traditional program across multiple platforms and formats with the intention of immersing the audience in an expanded story experience.

•Leads the Department Manager and store sales team to meet and exceed all sales goals and KPI’s, resulting in a 15% increase in sales revenue within the first quarter.• Promotes brand engagement to customers, in order to guarantee the quantitative and qualitative goals assigned, resulting in a 10% increase in customer satisfaction ratings.• Ensure professional growth and training of the staff with a coaching approach, resulting in a 20% improvement in employee performance and productivity.• Define targeted quantitative and qualitative goals and ensure they are achieved, resulting in a 12% increase in average transaction value.• Assist the SD in overseeing floor coverage, driving sales, visual merchandising, customer service, and operational functions within the store, resulting in a 10% improvement in store efficiency.• Train all ambassadors for all training needs, resulting in a 15% increase in product knowledge and customer service skills.• Built a network of people who have an impact on local and international luxury business in order to promote customer loyalty, resulting in a 10% increase in customer retention rate.

Executed all events, conducted analysis, and reviewed results for recommendations for future programs, resulting in a 20% increase in event attendance and customer engagement.• Facilitated targeted CDM selling workshops to support all virtual and digital initiatives, resulting in a 15% increase in online sales.• Supported personalized initiatives, resulting in a 10% increase in customer satisfaction and repeat business.• Owned organization and tracking of all virtual selling initiatives, resulting in a 20% increase in online conversion rate.• Supported the General Manager in communicating corporate events to the store team and coordinated support and execution for all events to Saks Fifth Avenue standards, resulting in a 15% increase in event success and customer participation.• Increased new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals, and networking, resulting in a 25% increase in new customer acquisition.• Established deep relationships with clients and drove repeat business to achieve sales goals and event goals, resulting in a 10% increase in customer retention and repeat purchases.• Consistently delivered memorable shopping experiences to all clients; planned client appointments to maximize results, resulting in a 15% increase in customer satisfaction and loyalty.• Informed clients of in-store events to enhance their experience of Saks and increased engagement, resulting in a 10% increase in event attendance and customer participation.• Diagnosed client spend and identified opportunities to increase engagement and wallet share, resulting in a 12% increase in average customer spend.

Managed day to day relationship with clients resulting in building and modeling a world class service culture, resulting in a 15% increase in customer satisfaction ratings.• Maintained routine communications with critical client partners adjusting to the needs of the business including, but no limited to, reporting accuracy and delivery of insights to clients, resulting in a 20% improvement in client communication and satisfaction.• Collaborated with executive leadership, account managers, and technical groups to coordinate business development activities, resulting in a 10% increase in new business opportunities.• Ensured client partners are aware of best practice processes and procedures for making requests to the client relations team, resulting in a 15% improvement in client satisfaction and response time.• Cultivated relationship and the ultimate success of multimillion-dollar product portfolio’s, enterprise customers, including initial onboarding, strategy development, product optimization, and retention, resulting in a 10% increase in customer retention and repeat purchases.

-Actively own associate development after onboarding, including follow up on skill building roadmap, mentor assignment and developmental courses. -Use Professional Development Review content to establish and communicate clear expectations for selling/support behaviors and for empowered and self-driven business ownership -Consistently coach by providing on-going, balanced performance feedback. Use formal touch points and tools to recognize, reinforce and develop strong skills. -Actively support total store priorities and establish self as an available and engaged leader. Provide visible store oversight when functioning as a Manager on Duty. -Observe, coach and role model customer-centric selling behaviors at all times -Lead and own execution of merchandising, partnering with VMM (and MM where in place) as the owner of overall merchandising direction. Ensure all necessary re-stocking, floor moves, signing are completed.

-Cultivates a team of Sales and Service Professionals -Leads a team through practice, and reinforcement of selling and relationship building skills -Coaches direct reports to maximize the business opportunity -Manages staffing ownership and staffing coverage to appropriately address the needs of the customer -Develops a team's interpersonal skills, knowledge of fashion and pop culture, and leverage these skills, to sell effectively to different types of customers-Maintain Bloomingdales visual merchandising standards by ensuring staff proactively owns floor recovery -Ensure adherence to asset protection, inventory control, and compliance procedures. -Require and champion use of selling technology to support a seamless customer experience; deliver Omni channel competency by optimizing use of tools and following standard procedures -Provide daily oversight of fulfillment process, track metrics throughout the day to ensure optimum fill rate.

-Effectively develop and coach a team of 20 direct reports to achieve productivity of sales.-Educate team on store event and promotions to drive business results and maximize sales.-Communicate and identify product demands of a multi-million dollar business to vendors and buyers.-Interview and recruit top talent applicants for various positions within the company.-Analyze financial metrics and sales strategies weekly to identify opportunities for growth and profitability.-Observe, coach and role model customer-centric selling behaviors at all times -Interact with customers throughout store managing traffic, addressing issues and seeking feedback. -Is conversant about the business and understands department trends vs. plan and LY -Know what brands and categories are selling via floor observation and ground intelligence from sales professionals and customers -Ensure adherence to asset protection, inventory control, and compliance procedures.

-Develop and inspire a world class team while applying leadership skills learned in Executive Development ProgramDevelopmental courses; virtual self lead and classroom style facilitated by subject matter experts.-Strategically plan and implement a project to highlight your leadership accomplishmentsInspire others to drive business results. Recruit, interview and select a team of highly engaged professionals.-Assisting clients with updated product knowledge of New View/ Designer collections.-Developing client relationships with creating a personal services book.-Gaining knowledge about current trends and current inventory ownership.-Creating and emailing corporate feedback reports about product line.-Merchandising and creating flow areas for customers and updating new assortments.

-Consulted with clients, photographers, directors, hairstylists and make-up artists to preparespecific looks for themed projects.-Created color pallets to compliment screen qualities. -Utilized Costume Pro and Power point presentations of character plots. -Responsible for preparation of sending and receiving costumes to and from set locations.-Managed and maintained a wardrobe trailer and all of its contents.-Oversee daily operations, while controlling and managing inventory and logistics -Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met

-Created a retail look book for the Marc Jacobs collection(s) each quarter. -Merchandised the collection with a corporate directive and assisting clients with their selections of Marc Jacobs collections. -Organized and presented key selling points of past and current assortments during  morning meetings.-Manifested an inter-store transfer system -Created and emailed corporate feedback reports about product line.-Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.-