Jamise Scott Email & Phone Number

• Assisting in managing rent collections and delinquencies by implementing clear policies and procedures for all residents, reducing outstanding balances and improving cash flow.• Maintaining 92% occupancy rate by effectively managing lease renewals and securing new residents.• Optimizing the move-in process by ensuring all required documents were received in advance, coordinating timely vendor services, and scheduling maintenance walkthroughs with tenants, resulting in a seamless move-in experience.• Managing financial move-outs for past tenants, ensuring accurate calculations and timely communication of security deposit returns, documenting damages, and coordinating necessary repairs to maintain property standards and legal compliances.

• Increasing productivity 30% by successfully managing a team of 5 employees, also resulting in 20% reduction in employee turnover.• Reducing average check out time by 16% without compromising on service quality, by streamlining piercing check-ins and delegating tasks to associates, increasing repeat customer visits 25%.• Handling customer complaints by empathizing and finding swift resolutions, decreasing escalated customer issues 30%. • Collaborated with company leadership to set intentional goals and drive enterprises resulting in a 12% increase in revenue.

• Applied process improvements for underwriting projects, improving workflow and productivity within the forensics team.• Maintained accurate records, databases, and files, by creating an organized system, facilitating easy access to information, and supporting decision making procedures.• Leveraged technology tools and software to streamline administrative tasks, improve communication, and enhance efficiency.• Provided comprehensive support for projects, including research, documentation, coordination, and follow-up, resulting in successful project outcomes.

• Maintained exceptional curb appeal by ensuring both office and model apartments were consistently clean, well-staged, and inviting, contributing to enhanced first impressions and higher prospective tenant engagement.• Executed resident engagement initiatives by organizing community events and activities, resulting in 20% increase in resident engagement.• Effectively managing a lease-up community of 383 units, balancing over 10 move-ins per weekend with scheduled tours and resident office visits by prioritizing tasks, maintaining detailed schedules, and ensuring coordination to provide exceptional service and support to prospects and residents.• Preventing resident dissatisfaction by implementing resident feedback procedures, resulting in a 30% retention rate.

Bachelors, Sociology

Ux Design

An aspiring professional learning to craft user experiences and interfaces that are both functional and visually appealing. Studies.