Jamison Jones Email & Phone Number

Harrisburg, PA, US

Harrisburg, Pennsylvania, United States

Oversee development teams on state government contracts, managing deliverables and negotiating change requests. Ensure that all updates align with strategic objectives and client requirements.

Harrisburg, Pennsylvania, United States

Directed development and support teams for state-hosted applications, optimizing application performance and enhancing service reliability.

Led maintenance and operations for hosted infrastructure across multiple state contracts, managing a multimillion-dollar budget and driving continuous improvement in system processes and team efficiency.

Baltimore, Maryland Area

Developed and implemented strategic goals for the Change and Release Management team. Led a team of eight, streamlining the release management process to reduce avoidable incidents and improve incident resolution times.

Baltimore, Maryland Area

Oversaw major incident investigations, coordinating across teams to address critical issues and drive root-cause solutions. Recognized for effective remediation that minimized business impact.

Baltimore, Maryland Area

Supervised disaster recovery exercises and ensured that application teams maintained up-to-date recovery protocols. Spearheaded problem management initiatives to prevent incident recurrence, achieving significant reductions in chronic issues.

Baltimore, Maryland

Managed oversight of infrastructure changes, problem investigations, and compliance with NERC CIP standards, including development of a highly rated Patch Management compliance program.

Baltimore, Maryland

Provided 2nd level desktop support for a high-demand trading environment, serving as the primary technician for 200+ users at corporate headquarters.

Baltimore, Maryland Area

Delivered desktop support and system configuration for Constellation Energy Group.

Monterey, California

• Administer networks for clients ranging from 5-100 users. Environments included Novell 4.x, Novell 5.x, NT4.x, NT4 Terminal Server Edition with Citrix Metaframe 1.8, NT4.5 Small Business Server, and Windows 2000 Server.
• Administer mail servers including Exchange 5.5, Exchange 2000, Lotus CCMail, and Microsoft Mail.
• Administer backups using ArcServe and Veritas BackupExec (for Novell and Windows).
• Configure and maintain antivirus solutions from Trend, McAfee and Norton.
• Provide desktop support for a wide range of applications.
• Install, configure and support WAN and LAN connectivity, including CAT 5 cabling, DSL and ISDN installations and configurations, configuring Lucent routers, and 3Com, HP and Cisco switches and routers.