As an employee at Amtrak I have had the opportunity to mange virtually every aspect of a contact center's operations. In addition I have worked with all levels of Corporate structure as well as small vendors and contractors. I possess expertise in the area of telephony, payroll, administration, and call center operations. I have provided expert services as a business analyst, system’s analyst, and Subject Matter Expert covering virtually all types of technology. Other responsibility has been as system's architect, designer, and developer implementing a million dollar cost savings solution for customer notifications. Additional responsibilities include change management implementing new software, training users, and designing workflow processes.Specialties: Personnel Management, Payroll Operations, Call Center in-bound/out-bound operations, contract interpretation and management, project management, software development, web development, enterprise resource planning, and change management.
Listed skills include Management.