Jamison Zamora Email & Phone Number

Herriman, Ut, Us

Herriman, Utah, United States

• Partnered with Vice President and several Regional Managers and to act as a single-point-of-contact factory liaison for assigned dealer base in multiple geographical regions.• Manage support for large number of dealers in United States, South America, Australia, India and Puerto Rico. (See Territory Map), as well as other Spanish-speaking areas.• Oversee all domestic key accounts in.• Excellent organizational and problem-solving skills ensure proper management of over $5 million in accounts receivable.• Administer interdepartmental logistical operations between Marketing, Procurement, Production, R&D, Sales, Shipping, and Warranty departments.• Work closely with Procurement Team buyers to manage production capacity according to supply versus demand.• Manage a three-shift production schedule. Maintain logistics upstream by organizing loads for production according to shipping regions while observing a general First-In-First-Out process.• Facilitated the rollout of the new e-commerce website, which presented the first direct-to-consumer online shopping experience for chemicals, parts, and accessories nationwide.• Assisted in process improvement for Dealer Services Team payment solutions and mitigation.• Completed internal trainings in Customer Service, Lean Manufacturing, and Technical Services.

• Partnered with various superintendents to oversee management of multiple ongoing projects.• Managed all projects assigned by superintendents.• Studied construction materials and processes. Taught basic principles of construction.• Recognized as a peer-leader.

Austin, Texas, United States

• Oversaw delivery services for delivery and installation of new products purchases.• Managed service calls for all basic and technical products.• Managed a team of contract and seasonal employees.• Worked side-by-side with team to complete contract projects including backyards, patios, concrete slabs, decks, and more.• Excellent problem-solving skills resulted in the highest-average customer review ratings of any team.• Directly assisted Sales Team in selling processes by offering successful on-site sales presentations and upsell opportunities.

• Managed all Lead Generation, including both outbound and inbound customers.• Oversaw sales process for customer contract agreements and inbound contract negotiations.• Upsold more accounts than rest of department.• Maintained the highest closing percentage of the team; one of the highest within the entire company.• Trained all new employees of both the Sales and Front Desk teams.• Managed accounts receivable for late and non-payment contracts. Routinely raised the bar by regularly increasing the average number of AR accounts resolved.• Organized regular team trainings and meetings to help manage the improvement of cold pitch presentations and sales closing rates.• Excellent problem-solving skills facilitated newly assigned management role of resolving customer experience concerns.• Assisted all other local teams with various tasks, including general upkeep, basic maintenance and other on-site technical services.• Previously the Sales Team Lead.